Alondra Flores

Responsible for obtaining and verifying demographic and financial information for all inpatients an outpatients prior to or during the registration process.

Minimize financial risk of providing services by assessing patient financial status, verifying and entering accurate patient information into EPIC TogetherCare system,obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at time services are provided.

• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Registered and verified patient records before triage with most up-to-date information.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

Perform non invasive procedures on clients using ultrasonic machines and lasers that allow them to lose weight. In addition to, performing lymphatic massages for clients post surgery.

• Managed care for post-operative patients from initial recovery through discharge.
• Assessed patient incision site, monitored body temperature and tracked other indicators of stability or complications.
• Educated family members and caregivers on patient care instructions.

Act as a point of contact by greeting patients in person and over the phone. Answer multiple telephone lines using proper AIDET, refer calls to appropriate departments, schedule appointments for medical, dental, behavioral health, gyn/title x and outside specialist while following HIPPA confidentiality. Verifying insurances, processing referrals for multiple doctors, collecting and posting payments. Exhibit a standard of excellence in performance of all duties and interactions with patients.

• Informed patients of excessive wait times and offered to reschedule appointments.
• Scheduled appointments for patients and placed reminder calls 48 hours before office visits
• Answered patient assistance calls, assessed needs, and offered qualified support.