Alondra Franco
Hopkinsville,KY
Summary
Accomplished manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Starbucks
08.2021 - 05.2023
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Shift Supervisor
Starbucks
05.2018 - 08.2021
- Helped store management meet standards of service and quality in daily operations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Troubleshot equipment to reduce service calls and downtime.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
08.2017 - 05.2018
- Followed exact recipes for mixing and preparing beverage and food items.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Education
No Degree - Psychology
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Hobbs High School
Hobbs, NM05.2018
Skills
- Attention to Detail
- Quality Assurance
- Goals and performance
- Team Building and Leadership
- Payroll Administration and Timekeeping
- Delegation
- Issue Resolution
Timeline
Assistant Store Manager
Starbucks
08.2021 - 05.2023
Shift Supervisor
Starbucks
05.2018 - 08.2021
Barista
Starbucks
08.2017 - 05.2018
No Degree - Psychology
Arizona State University
High School Diploma -
Hobbs High School