Alondra Garcia
Detroit
Summary
Efficiently navigated logistics-based environments with over 5 years of expertise in 3PL transportation and recent involvement in cross-border freight operations. Proficient in applying NMFC rules to accurately classify customer freight, resulting in significant contribution to company revenue growth. Recognized for exceptional organizational skills, dependability, and ability to thrive in fast-paced settings, consistently delivering results. Fluency in Spanish, English, and Portuguese enables effective communication with diverse stakeholders.
Overview
5
5
years of professional experience
Work History
Freight Classification Specialist Lead
XPO
11.2023 - Current
- Improved classification accuracy by thoroughly analyzing and categorizing diverse customer shipments.
- Developed comprehensive reports for enhancing data classification processes.
- Streamlined workflow by implementing efficient classification rules.
- Generated over 2 million dollars (USD) in revenue from implementing U.S NMFC rules and classifications.
- Assisted in CubiScan dimensioner implemention and became the POC for all things relating at my terminal
- Well-versed in all NMFC, and NMFTA regulations.
- Extensive knowledge of LTL operations
- Led training classes for other inspectors within the organization.
Customer Account Manager
Meadow Lark Transport, Inc
08.2021 - 11.2023
- Managed customer lists of over 50+ clients ranging from small businesses, contracts, projects to large fortune 500 companies
- Handled some international accounts ranging from translating to preparing cross-border paperwork for Mexico and Canada shipments entering the U.S
- Contacted freight shipper accounts via phone/email in order to offer 3PL services
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Negotiated shipment pricing and followed up with customer contacts on pricing quotes
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Coordinated with carriers on scheduling trucks, and tracked shipments for on-time pick-ups and deliveries
- Planned routes for various shipments according to special events, customer needs, and weather
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics
- Oversaw special handling requirements and necessary documentation related to hazardous and sensitive materials
- Coordinated insurance coverage for goods and packages
- Used programs like Transport Pro, Truckstop, DAT, Carrier 411, Excel, etc
- Collected and analyzed data to learn more about consumer behavior.
Freight Dispatcher
Circle Logistics
07.2020 - 08.2021
- Managed 30+ carriers on various shipments with efficiency and good communication
- Negotiated and arranged transport of goods with shipping or freight companies
- Created documents of load plans, bol's, carrier packets, tonu's, invoices, etc.
- Updated clients on cargo statuses by closely monitoring tracking processes
- Dispatched multiple drivers in Spanish proficiently
- Worked closely with customers to effectively resolve issues and complaints.
Education
Associate of Applied Science - Computer Science And Programming
Wayne State University
Detroit, MI05.2018
Skills
- Freight Coordination
- In-Depth NMFTA Expertise
- Comprehensive Understanding of NMFC Rules
- Client Interactions
- Advanced in Excel
- Administration and Operations
- 24/7 Availability
- Strong Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Freight Classification Specialist Lead
XPO
11.2023 - Current
Customer Account Manager
Meadow Lark Transport, Inc
08.2021 - 11.2023
Freight Dispatcher
Circle Logistics
07.2020 - 08.2021
Associate of Applied Science - Computer Science And Programming
Wayne State University
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