Alondra GarciaHurtado
Midway City,CA
Summary
Adept at problem resolution and technical support, I significantly enhanced customer satisfaction and efficiency at Adam's Electronics. My ability to multitask and provide critical thinking led to a consistent performance that surpassed company metrics. With a strong foundation in computer proficiency and customer relations, I bring a proven track record of achievements and a tech-savvy approach to every challenge.
Overview
8
8
years of professional experience
Work History
Electronics Repair Technician
Adam's Electronics
08.2019 - 01.2025
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.
- Streamlined workflow with the organization of tools, equipment, and workspaces, reducing downtime between repairs.
- Established trust with clients through transparent communication regarding progress updates on pending repairs or unforeseen complications that arose during servicing processes.
- Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Collaborated with team members to develop innovative solutions for challenging repair problems.
- Collaborated closely with manufacturers'' support teams when addressing specific hardware or software issues not covered under warranty terms.
- Safeguarded company reputation by ensuring consistent adherence to warranty policies and guidelines during repairs.
- Developed a strong knowledge base across various electronics brands, enabling swift identification of common malfunctions unique to particular models.
- Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
Customer Service Representative
Adam's Electronics
03.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated company policies and procedures during check-in process for repair services whether for in-store drop off or shipped in units.
- Created and entered customer and unit information into company's database.
- Accurately recorded unit information including model and serial numbers, type, warranty status, and cosmetic damage.
- Updated customer data and service developments to maintain accurate records in company's database.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Packaged and shipped units, verifying return addresses and handling card information for remaining balances. Adjusted shipping terms per customer requests.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by vacuuming floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in service and sales invoices.
Mentor
Snap the Gap
02.2020 - 04.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Cashier
Burger King
03.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Maintained clean and tidy environment in accordance to safety and sanitation policies.
- Adhered to food handling guidelines, routinely verified shelf life labels were accounted for.
Group Facilitator
Saint Vincent De Paul
03.2017 - 11.2017
- Developed open rapport with participants, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for program participants.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
Education
High School Diploma -
Ocean View High School
Huntington Beach06-2022
Skills
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Call center operations
- Paperwork processing
- Technical support
- Multitasking and organization
- Written/Verbal communication
- Tech-Savvy
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Mentor
Snap the Gap
02.2020 - 04.2020
Electronics Repair Technician
Adam's Electronics
08.2019 - 01.2025
Customer Service Representative
Adam's Electronics
03.2019 - 12.2021
Cashier
Burger King
03.2017 - 09.2019
Group Facilitator
Saint Vincent De Paul
03.2017 - 11.2017
High School Diploma -
Ocean View High School
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