Alondra Garza

• Learned and adapted quickly to new technology and software applications.
• Facilitated customer specification requests to access QA and QC data.
• Performed routine QA/QC checks on analytical data, contributing to a high level of confidence in reported results.
• Managed documentation related to QAQC activities, ensuring accuracy and accessibility for future reference.

• Assisted in assembly and disassembly of scaffolding structures to ensure safety and compliance.
• Collaborated with team members to maintain a clean and organized job site, enhancing efficiency.
• Supported installation processes by preparing materials and ensuring timely delivery to work areas.
• Maintained a clean work environment, organizing materials and tools for efficient scaffold construction.
• Followed OSHA regulations and safety standards when installing and working with scaffolding.
• Get permits for the unit we were working on, write out the JSA and barricade the area which were building the scaffold.

• Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
• Handle calls for the Texas Health and Human Service Commission. (HHSC) provides health care services to Texas women, such as preventing unintended pregnancies, nurturing healthier pregnancies, fighting domestic, and taking care of children.
• Provide services to Texans that applied for insurance for their children through CHIP and Medicaid. Assistance with (SNAP) Supplement Nutrition Assistance Program.
• Help customers with applications, information, and complaints. Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Knowledge of unemployment insurance claims methods and procedures, of the New York, Ohio and Virginia Unemployment Compensation Act, and of the unemployment compensation titles of the federal Social Security Act.

• Maintain customer accounts and record account information.
• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
• Take initial claims by phone. Investigates and adjudicates UI claims with quality, courtesy, and timeliness. — May make determinations on initial, additional, reopen, and claims certifications regarding payment of UI to claimants and liability of employers for charge-backs.
• Always providing claimant's with information they need to meet their expectations at all times.