Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alondra Gomez

Richmond,KY

Summary

I consider myself a dedicated, responsible & reliable employee. Working customer service for so long has taught me to work well under stress & to have patience. I am a fast learner & very detail oriented & organized. I have experience with computers & phones & am more than ready to start my career at UK. Being bilingual I feel my skills are needed in healthcare more than ever. I would like to be able to offer my skills at the College of Dentistry to make patient experience as smooth as possible,


Overview

6
6
years of professional experience

Work History

Server/Hostess/Expo

First Watch
07.2021 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Sandwich Artist

Subway
08.2020 - 06.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.

Server/Head Hostess

Apollos
06.2019 - 06.2020
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Education

High School Diploma -

Madison Southern High School
Berea, KY

Skills

  • Strong work ethic
  • Fast Learner
  • Bilingual English/Spanish
  • Great at multitasking
  • Multiple phone line experience
  • Organized
  • Detail oriented
  • Computer Literate
  • POS operation
  • Excellent communication
  • Problem-solving
  • Reliable and responsible

Timeline

Server/Hostess/Expo

First Watch
07.2021 - Current

Sandwich Artist

Subway
08.2020 - 06.2021

Server/Head Hostess

Apollos
06.2019 - 06.2020

High School Diploma -

Madison Southern High School

Similar Profiles

CREATE PROFILE