Alondra Gomez
Richmond,KY
Summary
I consider myself a dedicated, responsible & reliable employee. Working customer service for so long has taught me to work well under stress & to have patience. I am a fast learner & very detail oriented & organized. I have experience with computers & phones & am more than ready to start my career at UK. Being bilingual I feel my skills are needed in healthcare more than ever. I would like to be able to offer my skills at the College of Dentistry to make patient experience as smooth as possible,
Overview
6
6
years of professional experience
Work History
Server/Hostess/Expo
First Watch
2222 Lantern Ridge Dr, Richmond, KY 40475
07.2021 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Sandwich Artist
Subway
101 Peggy Flats Rd Berea Ky 40403
08.2020 - 06.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Server/Head Hostess
Apollos
215 Adams St Berea Ky
06.2019 - 06.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Madison Southern High School
Berea, KYSkills
- Strong work ethic
- Fast Learner
- Bilingual English/Spanish
- Great at multitasking
- Multiple phone line experience
- Organized
- Detail oriented
- Computer Literate
- POS operation
- Excellent communication
- Problem-solving
- Reliable and responsible
Timeline
Server/Hostess/Expo
First Watch
07.2021 - Current
Sandwich Artist
Subway
08.2020 - 06.2021
Server/Head Hostess
Apollos
06.2019 - 06.2020
High School Diploma -
Madison Southern High School