Alondra Gonzales
Lancaster,CA
Summary
Highly organized and detail-oriented appointment coordinator with experience in a fast-paced medical environment. Adept at managing high-volume scheduling, coordinating with physicians and staff, and facilitating transportation and appointment logistics. Possesses excellent communication and interpersonal skills to ensure seamless coordination across multiple clinical services. Skilled in Microsoft Office Suite, database management, and knowledgeable in medical terminology and insurance plans. Committed to providing exceptional service, ensuring accurate scheduling, and maintaining smooth operations within a healthcare setting.
Overview
8
8
years of professional experience
Work History
Nursing Student
High Desert Medical College
03.2024 - 02.2025
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Bathed, changed and fed patients suffering from discomfort, ailments and disabilities to provide extra assistance and care.
- Utilized critical thinking skills when assessing patients'' needs, enabling timely identification of potential concerns requiring intervention from nursing staff or physicians.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Advocated for and strived to protect health, safety, and rights of patient.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
Cashier/Stocker
Costco Wholesale
10.2021 - 05.2024
- Provided exceptional customer service by greeting and assisting customers, addressing inquiries, and determining their needs to ensure a positive shopping experience.
- Processed a high volume of cash, check, and credit card transactions with precision and accuracy, consistently maintaining a balanced cash drawer and meeting accuracy goals.
- Demonstrated flexibility by working a variety of shifts, including extra hours, to support business operations during peak periods.
- Supported inventory management by restocking merchandise, organizing products in front lanes, and tagging/displaying new stock in accordance with store guidelines.
- Played a key role in driving customer engagement by promoting store loyalty programs, assisting customers with enrollment, and helping them locate products in the store.
- Ensured the store's appearance remained neat and organized by maintaining high standards of cleanliness in all areas of the store, contributing to a positive shopping environment.
- Worked collaboratively with team members and management to ensure smooth store operations, effectively communicating inventory needs and completing stock counts with accuracy.
- Delivered outstanding service, contributing to increased customer satisfaction and receiving positive feedback from shoppers.
Waitress Trainer
El Bajio
01.2017 - 09.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
No Degree - LVN
High Desert Medical College
Lancaster, CAHigh School Diploma -
Eastside High School
Lancaster, CA05-2018
Skills
- Effective Communication: Ability to communicate professionally with physicians, staff, and patients in a fast-paced, high-volume environment
- Organizational Skills: Strong ability to prioritize tasks, manage multiple appointments, and handle scheduling demands efficiently
- Appointment Coordination: Proficiency in managing the appointment process, including coordinating with sub-specialty physicians, handling transportation arrangements, and ensuring smooth transitions between appointments
- Interpersonal Skills: Excellent ability to collaborate and coordinate with staff from various clinical services, ensuring seamless communication and service delivery at the UCLA Medical Center
- Time Management: Ability to manage and balance competing priorities while ensuring timely and accurate completion of all required tasks
- Proficient in Microsoft Office Suite: Experience using Word, Excel, and Email for communication, documentation, and scheduling purposes
- Database Management Experience: Familiarity with or experience using database software to track and manage patient or appointment information
- Medical Terminology: Knowledge of medical terms to ensure clear communication with healthcare professionals and an understanding of appointment details and procedures
Languages
Spanish
Native or Bilingual
Timeline
Nursing Student
High Desert Medical College
03.2024 - 02.2025
Cashier/Stocker
Costco Wholesale
10.2021 - 05.2024
Waitress Trainer
El Bajio
01.2017 - 09.2022
No Degree - LVN
High Desert Medical College
High School Diploma -
Eastside High School
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