Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Guasp Vicente

208 Watson St. #2 Buffalo,NY

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Tim Hortons. Skilled in multitasking and organization, I excel in fast-paced environments, significantly reducing wait times. My strong teamwork abilities and dedication to quality service have consistently boosted team productivity and sales.

Overview

2025
2025
years of professional experience

Work History

Crew Member

McDonald's
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Maintenance Crew Member

Al 1 Service
03.2024 - 01.2025
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Crew Member

Tim Hortons
10.2024 - 12.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.

Manufacturing Associate

Fibrix
07.2024 - 09.2024
  • Made sure that products were produced on time and are of good quality.
  • Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
  • Organized work to meet demanding production goals.
  • Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.

Education

Lafayette International
Buffalo, NY

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Languages

Spanish
Full Professional

Timeline

Crew Member

Tim Hortons
10.2024 - 12.2024

Manufacturing Associate

Fibrix
07.2024 - 09.2024

Maintenance Crew Member

Al 1 Service
03.2024 - 01.2025

Crew Member

McDonald's

Lafayette International
Alondra Guasp Vicente