Alondra Hayes
Kennewick,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens
Pasco, WA
09.2021 - 02.2023
- Conducted quality control checks on all medications before dispensing them.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Called insurance companies to verify patient benefits.
- Assisted head pharmacist with filling over hundreds prescriptions per day.
- Established or maintained medications and other patient profiles.
- Answered telephones to respond to questions or requests.
- Kept work areas clean, organized, and safe at all times.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Organized drugs by expiration date to ensure freshness.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Receptionist
Pinnacle Pain Center
KENNEWICK, Washington
03.2014 - 06.2014
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Investigated and analyzed client complaints to identify and resolve issues.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Answered hundreds calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Banquet Server
Three Rivers Convention Center
KENNEWICK, Washington
08.2013 - 06.2014
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Noted timing of meal progression, keeping kitchen staff informed.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served beverages and appetizers to guests in an efficient manner.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Greeted guests upon arrival and provided assistance throughout the event.
- Carried trays of food items from kitchen to dining areas.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Followed proper sanitation guidelines when handling food items.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Ensured that all dishes were served at the correct temperature.
- Set up stations for serving meals according to established guidelines.
- Stocked server areas with supplies before, during and after shifts.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Cashier/Crew Member
Little Caesars
Kennewick, WA
07.2011 - 04.2012
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Garnished and arranged dishes into creative presentations.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Washed and peeled ingredients to prepare for different meals and recipes.
Skills
- Effective Communication Skills
- Workflow Optimization
- Problem-Solving Skills
- Team Collaboration
- Great Team Player
Languages
English
Professional
Spanish
Professional
Timeline
Pharmacy Technician Trainee
Walgreens
09.2021 - 02.2023
Receptionist
Pinnacle Pain Center
03.2014 - 06.2014
Banquet Server
Three Rivers Convention Center
08.2013 - 06.2014
Cashier/Crew Member
Little Caesars
07.2011 - 04.2012