Alondra Hernandez
Salinas,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Ginos Restaurant Inc. Skilled in strategic planning and problem resolution, improved customer satisfaction scores by overhauling service protocols. Demonstrates exceptional organizational skills and adaptability, fostering high-performing teams and efficient operations.
Overview
5
5
years of professional experience
Work History
Manager
Ginos Restaurant Inc
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Ginos Restaurant Inc
12.2023 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Server
Ginos Restaurant Inc
08.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Expo
Red Lobster Restaurant
04.2022 - 08.2023
- Served food at proper temperature to meet safety standards.
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Delivered food orders from kitchen to customers' tables.
- Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
- Communicated food orders to chefs to execute priorities and special requests.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Hostess
Ihop
04.2019 - 09.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Psychology - Liberal Arts And General Studies
Monterey Peninsula College
Monterey, CAHigh School Diploma -
North Salinas High School
Salinas, CA05.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Policy Implementation
- Schedule Preparation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
- Excellent Communication
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Manager
Ginos Restaurant Inc
03.2024 - Current
Assistant Manager
Ginos Restaurant Inc
12.2023 - 03.2024
Server
Ginos Restaurant Inc
08.2022 - 12.2023
Expo
Red Lobster Restaurant
04.2022 - 08.2023
Hostess
Ihop
04.2019 - 09.2019
Psychology - Liberal Arts And General Studies
Monterey Peninsula College
High School Diploma -
North Salinas High School
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