Alondra Hernandez
Lawrenceville,GA
Summary
Dedicated kennel attendant with a proven track record at Camp Woof of Norcross, excelling in animal care and customer service. Skilled in veterinary assistance and maintaining cleanliness, I fostered a nurturing environment that enhanced pet well-being and client satisfaction. Adaptable and collaborative, I trained new staff and streamlined operations for optimal efficiency.
Overview
4
4
years of professional experience
Work History
Kennel Attendant
Camp Woof of Norcross
Norcross, GA
05.2024 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Exceeded client expectations through diligent attention to special requests or accommodations made for individual pets during their stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Enhanced overall animal welfare by staying current on industry best practices and integrating new techniques into daily routines.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
Dog Pet Sitter
Diana Aguilar
Lawrenceville, GA
01.2023 - 02.2024
- Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines.
- Maintained a clean and organized workspace for dog care activities, ensuring the health and safety of all pets involved.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
- Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
- Supported clients during times of emergency or unexpected schedule changes by providing flexible availability for last-minute bookings.
- Prevented incidents of escape or injury by closely monitoring dog behavior during outdoor activities such as walks or trips to the park.
- Provided exceptional customer service by actively listening to client concerns and addressing any issues promptly and professionally.
- Built trust with pet owners through consistent communication and updates on their dog''s well-being while in my care.
- Enhanced client satisfaction by providing personalized and attentive care for their pets during sitting appointments.
- Administered medications to dogs as needed, following owner instructions and veterinary guidelines.
- Transported dogs to veterinarian appointments or grooming sessions when requested by clients.
- Addressed any behavioral issues or concerns with pet owners, offering guidance on training techniques when appropriate.
- Managed scheduling effectively to accommodate multiple clients'' needs simultaneously without compromising quality of service.
- Promoted positive reinforcement techniques throughout all interactions with dogs, fostering a healthy bond between pet sitter and canine client.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Sales Associate
Thrift Store of Buckhead
Buckhead, GA
01.2021 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Paul Duke Stem High School
Norcross, GASkills
- Animal handling
- Veterinary assistance
- Pet safety protocols
- Customer service
- Team collaboration
- Employee training
- Time management
- Maintaining cleanliness
- Animal care
- Adaptable and flexible
- Scheduling appointments
- Exercising and playing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kennel Attendant
Camp Woof of Norcross
05.2024 - Current
Dog Pet Sitter
Diana Aguilar
01.2023 - 02.2024
Sales Associate
Thrift Store of Buckhead
01.2021 - 12.2023
Paul Duke Stem High School