Alondra Jimenez
Orlando
Summary
Dedicated Nursing Assistant with strong communication and customer service skills. Experienced in managing patient inquiries and collaborating with healthcare teams to enhance patient care and safety.
Overview
3
3
years of professional experience
Work History
Nursing Assistant
Orlando Health
Orlando
11.2025 - Current
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare staff.
- Followed safety protocols to ensure a safe environment for patients.
- Participated in team meetings to discuss patient care strategies and needs.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Performed EKGs, phlebotomy, and other laboratory tests per physician or RN orders.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided support to existing staff on various tasks and duties.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Supported patient health initiatives through NAPC guidelines.
Scheduling Coordinator
Orlando Health
Orlando
10.2024 - 10.2025
- Managed calendars and resolved scheduling conflicts for healthcare providers.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Assisted customers with inquiries and resolved issues promptly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
Sales Associate
TJ Maxx, TJX Companies
Orlando
11.2023 - 06.2024
- Developed visual merchandising displays to enhance store presentation and appeal.
- Collaborated with team members on promotional strategies to drive sales growth.
- Addressed customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Assisted customers in finding merchandise and provided product information.
- Stocked shelves and organized displays to enhance product visibility.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
East River High School
Orlando, FL05-2024
Bachelor of Science - Nursing
Valencia College
Orlando, FL05-2026
Skills
- EKG and phlebotomy
- Effective communication
- Team collaboration
- Customer service
- Time management
- Problem solving
- Vital sign monitoring
- Medical terminology
- HIPAA
- Electronic charting
- Empathy and understanding
- Professionalism
- Oral hygiene
- Emotional and social support
- Patient care and safety
- Conflict resolution
- Staff training
- Active listening
- Clear verbal communication
- Bilingual (Spanish & English)
Timeline
Nursing Assistant
Orlando Health
11.2025 - Current
Scheduling Coordinator
Orlando Health
10.2024 - 10.2025
Sales Associate
TJ Maxx, TJX Companies
11.2023 - 06.2024
High School Diploma -
East River High School
Bachelor of Science - Nursing
Valencia College