Alondra L. JIMENEZ
Miami Beach,FL
Summary
Customer-focused service professional with experience in high-volume, fast-paced environments requiring accuracy, policy compliance, and clear communication. Background in customer service, cash handling, and teamwork, complemented by college coursework in computer science, business accounting, and statistics. Adaptable, detail-oriented, and committed to delivering positive customer experiences.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora
Miami Beach, Florida
10.2023 - Current
- Delivered high-quality, face-to-face customer service to a diverse and international clientele in a fast-paced retail environment.
- Accurately processed cash, credit, and electronic transactions while adhering to company policies and procedures.
- Resolved customer concerns professionally and efficiently, maintaining a positive brand image and customer satisfaction.
- Followed strict operational, safety, and sanitation standards in compliance with corporate guidelines.
- Maintained a polished, professional appearance and clear communication at all times.
- Collaborated with team members to manage peak hours and ensure smooth daily operations.
Barista
Starbucks
Miami Beach, Florida
01.2022 - 05.2023
- Provided consistent customer service in a high-volume environment while multitasking and maintaining accuracy under time-sensitive conditions.
- Handled cash, credit, and mobile payments with precision and accountability.
- Communicated clearly with customers, including non-native English speakers, ensuring order accuracy and satisfaction.
- Followed strict safety, sanitation, and operational procedures.
- Worked closely with team members to maintain efficient workflow during peak periods.
Bakery Clerk
Publix Grocery Store
Miami Beach , FL
03.2018 - 08.2018
- Provided professional customer service in both front-end and bakery departments in a high-volume environment.
- Assisted customers with inquiries and special orders while maintaining a courteous, calm demeanor.
- Accurately handled cash and electronic transactions in compliance with company policies.
- Prepared, packaged, and stocked bakery products following food safety and sanitation standards.
- Maintained attention to detail, multitasking efficiently during peak hours.
- Worked collaboratively with team members to ensure smooth daily operations.
Education
Some College (No Degree) - Business Accountancy
Miami Dade College
Miami, FLSkills
- Customer Service & Guest Relations
- Professional Communication (verbal & written)
- Conflict Resolution & Problem Solving
- Cash Handling & POS Systems
- Attention to Detail & Accuracy
- Policy & Procedure Compliance
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Microsoft Excel (basic formulas, data organization)
- Microsoft Word & PowerPoint
- Basic Accounting Principles
- Introductory Statistics & Data Interpretation
- Technology Adaptability & Quick Learning
- Time Management & Reliability
Languages
English
Professional
Spanish
Professional
Timeline
Beauty Advisor
Sephora
10.2023 - Current
Barista
Starbucks
01.2022 - 05.2023
Bakery Clerk
Publix Grocery Store
03.2018 - 08.2018
Some College (No Degree) - Business Accountancy
Miami Dade College