Alondra Loera
Norman,OK
Summary
Motivated professional with talent for coordinating guest services. History of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Organized, detail-oriented and thrives in fast-paced, intense environment. Dedicated and result-driven, with commitment to completing tasks. Demonstrates proactive approach to learning new skills and expanding knowledge.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Aramark
Norman, OK
04.2024 - Current
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Transmitted and received messages using telephones or telephone switchboards.
- Input and confirmed reservations for guests.
- Resolved customer complaints promptly and courteously.
- Addressed customer needs in a timely manner.
- Issued room keys and escort instructions to bellhops.
- Provided excellent customer service while upholding company policies.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted incidental charges to ledgers, manually or by using computers.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Assisted with luggage handling for incoming guests.
- Provided information about hotel amenities, services, and local attractions.
- Verified customer credit to establish payment method for accommodations.
Retail Sales Associate
Loft
Norman , OK
09.2023 - 05.2024
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted customers with finding the right product for their needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Recommended, selected and located merchandise based on customer desires.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Greeted customers upon entering the store and provided assistance.
Education
High School Diploma -
Norman North
Norman, Oklahoma 05-2024
Associate of Applied Science - Associates Degree
OCCC
Oklahoma City, Oklahoma Skills
- Guest amenities
- Safety and security procedures
- Automated telephone systems
- Credit and cash payments
- Room assignments
- Transportation information
Languages
Spanish
Native/ Bilingual
Certification
- Biliteracy seal
Timeline
Front Desk Agent
Aramark
04.2024 - Current
Retail Sales Associate
Loft
09.2023 - 05.2024
- Biliteracy seal
High School Diploma -
Norman North
Associate of Applied Science - Associates Degree
OCCC
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