Alondra Long
Vacaville,CA
Summary
Hello, my name is Alondra Long. Experienced Office Manager and administration professional with 5 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. I am someone who takes pride in providing amazing hard working skills, and customer service. I am dependable and able to handle many responsibilities at once. I am quick to excel at any task given. I work very well with others and can easily handle any situation with kindness. I am very professional and can provide customers with educated pleasant responses while following company policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Beacon Oral Specialists
Vallejo , CA
08.2022 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Surgical Assistant
Beacon Oral Specialists
Vacaville, CA
02.2021 - 08.2022
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Assisted surgeons in variety of minor and major surgical procedures.
- Communicated with patients after surgery to assess recovery and mitigate complications.
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
- Organized supply room and ordered supplies and equipment.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Updated patient files to record medications prescribed and medical histories.
Bartender/Waitress
Darden Restaurant Group
Vacaville, CA
06.2019 - 01.2021
- Served all customers attentively in high demand hours multitasking, tending to several tables/customers at once.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided exceptional service to high volume of daily customers.
- Personable, kind, and helpful with customers.
Assistant Manager of Sales
Old Navy, Gap
Vacaville
04.2016 - 05.2019
- Developed and implemented sales strategies to increase market share.
- Coached and mentored new sales representatives on best practices.
- Monitored sales performance against targets and identified areas of improvement.
- Scheduled training sessions for staff members on product knowledge, customer service techniques, and industry trends.
- Resolved escalated customer issues quickly and efficiently.
- Collaborated with marketing department to develop promotional campaigns that increased revenue growth.
- Conducted regular meetings with the sales team to review goals and objectives.
- Opened and closed store, set up registers and secured cash.
- Developed effective sales team members through highly individualized coaching.
- Developed and encouraged sales and promotional team members.
Education
Pharmacy Technician - Pharmacy
Intercoast Colleges
Fairfield, CA11.2020
Some College (No Degree) - Business/Sales
Solano Community College
Fairfield, CASkills
- Critical Thinking
- Leadership/ Team Building
- Customer Service
- Multitasking
- Problem solving
- Fast Learner
- Personable/Kind
- Attentive
Certification
- Certificate in Radiology from American Registry of Radiologic Technologists
- Infection and Disease Control Training - 2022
- Pediatric Advanced Life Support/ Advanced Cardiac Life Support/ Basic Life Support Certification(s)
Timeline
Office Manager
Beacon Oral Specialists
08.2022 - Current
Surgical Assistant
Beacon Oral Specialists
02.2021 - 08.2022
Bartender/Waitress
Darden Restaurant Group
06.2019 - 01.2021
Assistant Manager of Sales
Old Navy, Gap
04.2016 - 05.2019
Pharmacy Technician - Pharmacy
Intercoast Colleges
Some College (No Degree) - Business/Sales
Solano Community College
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