ALONDRA LOPEZ
Houston,TX
Summary
Dedicated employee prioritizing listening and learning to excel in role. Strong sense of reliability and excellent time management skills for efficient and on-time task completion. Experienced mature team worker with ability to adapt to challenging situations. Consistently delivers high-quality results while collaborating within a team or taking initiative independently.
Overview
8
8
years of professional experience
Work History
CSR
MSI Surfaces
08.2024 - 11.2024
- Ensure effective and efficient handling of customer transactions.
- Build and maintain strong customer relationships on behalf of the company.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Monitor stock levels to facilitate effective handling of customer orders.
Technical Designer/Cabinetry Designer
Gala Design-Studio
06.2020 - 08.2024
- Collaborate with clients, architects, and interior designers to understand project requirements and design preferences.
- Participated in client meetings to gather feedback on proposed designs, making adjustments as needed based on their input.
- Developed comprehensive documentation for technical designs, ensuring clarity and ease of use for team members.
- Spearheaded process improvements that reduced errors in technical drawings, minimizing delays in manufacturing stages.
- Mentored junior designers, providing guidance on best practices and fostering professional development within the team.
Office Assistant/Customer Representative
America's Star Copier
01.2017 - 06.2020
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Waltrip High School
Associate of Science -
Houston Community College
Skills
- 2D and 3D modeling
- AutoCAD proficiency
- SketchUp proficiency
- Adobe InDesign
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Office
- Microsoft outlook
- Quickbooks
Timeline
CSR
MSI Surfaces
08.2024 - 11.2024
Technical Designer/Cabinetry Designer
Gala Design-Studio
06.2020 - 08.2024
Office Assistant/Customer Representative
America's Star Copier
01.2017 - 06.2020
High School Diploma -
Waltrip High School
Associate of Science -
Houston Community College
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