Alondra Lopez
Oklahoma City
Summary
Professional real estate expert prepared for this role with strong background in property sales, client relations, and market analysis. Known for team collaboration and delivering results, with flexible approach to changing needs. Skilled in negotiation, contract management, and customer service, with focus on integrity and professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Legacy Real Estate Group
11.2024 - Current
- - Client communication: Interacting with clients, advising them on market conditions, prices, and mortgages
- -Property listings: Creating lists of properties for sale or rent, including details about the property's location and features
- -Property promotion: Promoting properties through advertisements, open houses, and listing services
- -Negotiations: Mediating negotiations between buyers and sellers
- -Contracts: Preparing documents such as purchase agreements, closing statements, and leases
- Research and marketing: Conducting research and marketing tasks
Owner
Alo’s printing LLC
06.2020 - 03.2021
- Company Overview: Alo's printing LLC is a small business located in Oklahoma City we were founded on June 2020. We customize anything from t-shirts, cups, mugs, and home decor.
Customer Advocate
American Fidelity
10.2019 - 10.2020
- Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps retain business; evaluates and advises on a multitude of moderately complex to routine factors which cover a large variety of AFA products and services (medical and disability claims, groups and individual policy issuance, group and individual billings, policy maintenance of life policies, set up and ongoing maintenance of S125 and FSA/HRA/DDC accounts to include outside systems to support claim handling, and technical questions to support mobile applications and online Customer access paths, adjudication of disability, supplemental medical and flex claims when appropriate) which requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands
- Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment. Demonstrates a proactive approach for problem solving and work solutions and informs leadership immediately if common issue arises and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which serve to DELIGHT the AFA Customer.
- Demonstrates good judgment and leverages past experience to successfully adhere to team goals such as specified schedule adherence and availability goals; obtains and maintains call flow certification with a sustained high level of call flow accuracy; meets or exceeds stated team and department production goals, while going above and beyond the call of duty in unique situations
Insurance Producer
Farmers Insurance
12.2018 - 01.2019
- Identifies and develops insurance prospects and appropriate markets.
- Responds to referrals quickly and effectively.
- Creates and maintains client or prospect lists.
- Surveys loss exposure, needs, and possible uninsurable or difficult to insure exposures for clients.
- Creates insurance proposals; makes sales presentations to prospective and existing clients on new and renewal business
- Develops, follows, and completes sales objectives.
- Educates clients concerning agency payment expectations and cancellation procedures.
Customer Service Representative
06.2018 - 12.2018
- . Establish and develop customer relationships and follow up with customers
- . Provide prompt, accurate and friendly customer service
- . Respond to inquiries regarding insurance availability, eligibility, coverage, policy changes, claims submissions, and billing verification
- . Become familiar with products, services and systems
- . Contribute to agency success through promoting new business, cross-selling and new initiatives
- . Work with the agent to establish and meet marketing goals
Administrative Assistant
ABM Industries
09.2017 - 05.2018
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing system
- Perform data entry and filing
- Word processing, creating spreadsheets and presentations
- Assist in training staff members and new hires
- Assist with payroll
Secretary
ABM Industries
05.2016 - 09.2017
- Welcomes visitors by greeting them, in person or on the telephone
- Maintains telecommunication system by following manufacturer's instructions for house phone.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Customer Service
Shape Fitness
01.2012 - 09.2015
- Greet customers and assist them
- Arrange merchandise displays throughout the Gym and additional responsibilities help to maintain a clean, attractive, and safe work environment throughout the Gym.
- Participate in Gym special events and sales as scheduled or assigned by the Manager.
Education
Associate of Arts and Sciences - AAS - Business Administration and Management, General
Oklahoma State University-Oklahoma City
01.2018
High School Diploma - General Studies
Southeast High School
01.2015
Skills
- Negotiation
- New Home Sales
- Attention to Detail
- Contract negotiation
- Excellent teamwork
- Strong organizational skills
- Client-oriented
- Administrative support
- Tech-Savvy
- Fluent in Spanish
Certification
Real Estate Agent
Languages
English (Native or Bilingual)
Spanish (Native or Bilingual)
Timeline
Real Estate Agent
Legacy Real Estate Group
11.2024 - Current
Owner
Alo’s printing LLC
06.2020 - 03.2021
Customer Advocate
American Fidelity
10.2019 - 10.2020
Insurance Producer
Farmers Insurance
12.2018 - 01.2019
Customer Service Representative
06.2018 - 12.2018
Administrative Assistant
ABM Industries
09.2017 - 05.2018
Secretary
ABM Industries
05.2016 - 09.2017
Customer Service
Shape Fitness
01.2012 - 09.2015
High School Diploma - General Studies
Southeast High School
Associate of Arts and Sciences - AAS - Business Administration and Management, General
Oklahoma State University-Oklahoma City
Awards
President Leadership Class Scholarship
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