Alondra Marquez
Little Elm,United States
Summary
Host with recent experience in customer service and event planning, adept at managing reservations, seating arrangements, and resolving customer inquiries. Skilled in enhancing customer satisfaction and improving team performance through effective training and coordination.
Overview
7
7
years of professional experience
Work History
Host
Concrete Cowboy
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Nanny
Care
03.2017 - 04.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Event planner for fraternities
Dallas
12.2023 - 04.2024
- Coordinated 10+ fraternity events, enhancing member engagement and participation
- Managed budgets and vendor contracts, ensuring cost-effective solutions
- Implemented feedback systems, improving event satisfaction rates by 20%
- Collaborated with team members to streamline event planning processes
- Resolved logistical issues, ensuring seamless event execution.
Host
Sushi Marquee
09.2023 - 03.2024
- Greeted and seated guests, ensuring efficient table turnover and minimal wait times
- Managed reservations and coordinated seating arrangements, enhancing customer satisfaction
- Handled customer inquiries and resolved complaints, maintaining a welcoming atmosphere
- Assisted in training new hosts, improving team performance and service quality.
Retail Sales Associate
Urban Outfitters, Inc.
08.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Psychology -
Collin County Community College District
08.2022
Skills
- Problem Solving
- Team Collaboration
- Creativity
- Communication
- Event Coordination
- Customer Service
- Time Management
- Excellent Communication
Accomplishments
- Greeted and seated guests, ensuring efficient table turnover and minimal wait times.
- Managed reservations and coordinated seating arrangements, enhancing customer satisfaction.
- Handled customer inquiries and resolved complaints, maintaining a welcoming atmosphere.
- Assisted in training new hosts, improving team performance and service quality.
- Coordinated 10+ fraternity events, enhancing member engagement and participation
- Managed budgets and vendor contracts, ensuring cost-effective solutions
- Implemented feedback systems, improving event satisfaction rates by 20%
- Collaborated with team members to streamline event planning processes
- Resolved logistical issues, ensuring seamless event execution
Timeline
Host
Concrete Cowboy
08.2024 - Current
Event planner for fraternities
Dallas
12.2023 - 04.2024
Host
Sushi Marquee
09.2023 - 03.2024
Retail Sales Associate
Urban Outfitters, Inc.
08.2022 - 02.2023
Nanny
Care
03.2017 - 04.2024
Psychology -
Collin County Community College District
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