Alondra Martinez
Salinas,CA
Summary
Organized and dependable candidate with strong problem-solving abilities, a thirst for knowledge, and excellent communication skills. Excels at managing multiple priorities with a positive attitude and thrives both independently and in a team setting. Always willing to take on additional responsibilities to meet team goals. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
Work History
PATIENT CARE NAVIGATOR
COPE Health Solutions
07.2024 - Current
- Initial triage, administrative intake of members and/or managing admission/discharge information post-notification.
- Maintained metrics by reaching 20-30 members daily
- Established support by communicating complex information in understandable terms both verbally and written while critically analyzing issues from multiple angles to determine next steps and / or root cause for members.
- Collaborate and coordinate across multiple teams and departments. Develop effective working relationships with applicable internal and external customers
- Recognize trends with escalated issues and identity preventative action
- Managing referrals and processes incoming/outgoing referrals, and prior authorizations.
- Monitors delivery of care by engaging with patient to identify progress toward desired care outcomes.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Maintained confidential health information according to state and federal regulations.
Education
Bachelor of Arts - Psychology
California State University, Monterey Bay
Seaside, CA05.2024
Associate of Arts - Psychology
Hartnell College
Salinas, CA12.2021
Associate of Science - Administration of Justice
Hartnell College
Salinas, CA12.2021
Skills
- Microsoft Office
- Excellent written and verbal communication skills
- Empathic listener and persuasive speaker
- Provider Relations
- Patient relationship management
- HIPAA compliant
- Team-building
- Self-motivated professional
- Organizational Skills
- Cultural Competency
- Care Coordination
Certification
- Complex Care Certificate - Camden Coalition
- Provided essential knowledge, skills, and attitudes required to provide complex care. This training program is rooted in Camden Coalition's core competencies for frontline complex care providers. Learners become equipped with tools to build relationships and address gaps in care delivery that apply to all target populations from pediatrics to older adults.
Timeline
PATIENT CARE NAVIGATOR
COPE Health Solutions
07.2024 - Current
Bachelor of Arts - Psychology
California State University, Monterey Bay
Associate of Arts - Psychology
Hartnell College
Associate of Science - Administration of Justice
Hartnell College
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