Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alondra Martinez

Houston,Texas

Summary

Dynamic medical professional with extensive experience at Calo Foot and Ankle LLC, excelling in front desk and medical assisting operations and patient care. Proven ability to manage high call volumes while ensuring HIPAA compliance and delivering compassionate service. Skilled in medical terminology and appointment scheduling, fostering a welcoming environment for patients and families.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Calo Foot and Ankle LLC
03.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Medical Assistant

Calo Foot and Ankle LLC
03.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Medical Assistant

Physical Therapy Clinic
01.2022 - 12.2022
  • Patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Maintained clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Equipped patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Cashier

Burlington
05.2021 - 11.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Problem Solving: As a member of the floor management team, we may need to handle customer questions & complaints or resolve conflicts among team members. Needed to be able to think on your feet & find creative solutions to any problems that arise

Sales Associate

Kirkland's Home Decor
01.2021 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Biology

University of Houston Clear Lake
Houston, TX
05-2026

Biology

Goose Creek Memorial
Baytown, TX
05-2022

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • HIPAA compliance
  • Insurance verification
  • Payment collection
  • Reminder calls
  • Medical billing
  • Referral verification
  • Medical office procedures
  • Medical Terminology (English & Spanish)
  • Vital Sign Monitoring
  • Preparing medications
  • Administering Medications
  • Fast Learner

Certification

  • CCMA - Certified Clinical Medical Assistant (05/2022-05/2026) Certification ID: J6W6R8J9

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist

Calo Foot and Ankle LLC
03.2023 - Current

Medical Assistant

Calo Foot and Ankle LLC
03.2023 - Current

Medical Assistant

Physical Therapy Clinic
01.2022 - 12.2022

Cashier

Burlington
05.2021 - 11.2021

Sales Associate

Kirkland's Home Decor
01.2021 - 04.2021

Biology

University of Houston Clear Lake

Biology

Goose Creek Memorial

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