Alondra Martinez Ayala
Houston,TX
Summary
Looking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Hard-working employee looking for a new challenges and to improve not just my abilities but myself. Looking to form a career inside of an institution and a long-term job. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance
Houston, TX
05.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services, mainly focused on the healthcare branch (medications, insurance, side effects, etc.).
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with orders, claims, and inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food Service Worker
Elior North America
Houston, Texas
12.2021 - 05.2023
- Prepared a variety of food dishes by following strict recipe guidelines.
- Delivered food orders to customers in a timely manner.
- File production reports manually and electronically.
- Track of inventory.
- Make orders for future delivery of milk and food.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Education
High School Diploma -
Elsik High School
Houston, Texas05.2018
Skills
- Team working
- Communication
- Filing
- Bilingual
- Quick learner
- Attentive
- Service
- Productivity and efficiency
- Scheduling
- Data collection
- Technical support
- Critical thinking
- Call center experience
- Creative problem solving
- Appointment scheduling
- Inbound and outbound calling
References
- Chanel Wilson, Peer, (832) 450-2155, chanel.wilson@harmonytx.org
- Nelson Mancia, Peer, (346) 450-9624, nelsitomontes.11@gmail.com
- Bairon Montes, Peer, (346) 349-7441, baironmontes.99@gmail.com
Languages
- Spanish, Native
- English, Fluent
Timeline
Customer Service Representative
Teleperformance
05.2023 - 11.2023
Food Service Worker
Elior North America
12.2021 - 05.2023
High School Diploma -
Elsik High School