Summary
Overview
Work History
Education
Skills
References
Timeline
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Alondra Martinez Gonzalez

Socorro,TX

Summary

To obtain a position in customer service to increase company values. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service/Service Provider

Rover
11.2020 - 06.2023
  • Increased client retention through exceptional customer service, consistently going above and beyond to meet their needs.
  • Proactively engaged with clients to solicit feedback, using that information to continually refine and improve the overall customer experience.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Representative / Remote

SMI Company
12.2020 - 08.2021
  • Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
  • Developed and updated databases to handle customer data.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Personal Assistant

Ehrhardt
07.2018 - 11.2020
  • Kept detailed track of household and maintenance inventory and schedules.
  • Streamlined owner''s schedule by managing appointments, meetings, and travel arrangements.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.

Education

Associate in Arts -

Tallahassee Community College
Tallahassee, FL
05.2020

High School Diploma -

Osceola High School
Kissimmee, FL
05.2016

Skills

  • Data Entry
  • Effective Time Management
  • Policy Enforcement
  • Exceptional communication
  • Data Analysis
  • Scheduling
  • Idea Development and Brainstorming
  • Fluent in Spanish

References

Available upon request.

Timeline

Customer Service Representative / Remote

SMI Company
12.2020 - 08.2021

Customer Service/Service Provider

Rover
11.2020 - 06.2023

Personal Assistant

Ehrhardt
07.2018 - 11.2020

Associate in Arts -

Tallahassee Community College

High School Diploma -

Osceola High School

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Alondra Martinez Gonzalez