Alondra Mata
Cornelius
Summary
Orderly and committed individual offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Trained in developmental stages of children and knowledgeable about offering safe, nurturing environments to boost learning. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
7
7
years of professional experience
Work History
Daycare Teacher Assistant
Explore & Discover LLC
09.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Administrative Assistant
Planar Systems
07.2021 - 08.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
Consumer Phone Banker 3
WELLS FARGO
11.2020 - 06.2021
- Provided product information to customers in order to facilitate their decision-making process.
- Maintained accurate records of customer interactions, comments, and complaints in an organized database.
- Researched complex issues related to customer accounts in order to provide solutions quickly and accurately.
- Analyzed customer feedback data in order to identify areas of improvement within the organization's processes.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
Customer Success Specialist 2
WELLS FARGO
01.2020 - 11.2020
- Documented account activities and generated sales reports.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Support Worker
Department of Human Services
03.2019 - 02.2021
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Collaborated with interdisciplinary team members to develop care plans for individual patients.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
Customer Service Associate
The Home Depot
05.2018 - 03.2019
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Developed relationships with key clients through regular contact and follow-up communication.
- Performed additional duties as assigned by management team.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Some College (No Degree) -
Portland Community College
Dual College Credit Diploma -
Forest Grove High School
Skills
- Office Administration
- Digital Archiving
- Invoice Processing
- Reception Oversight
- Scheduling
- Tech-Savvy
- Database Organization
- Microsoft Excel & Excel Spreadsheets
- Customer Service
- Paperwork Drafting
- Cleaning and sanitation
- Health and safety
- Data Entry
- Filing
- Multitasking and Prioritization
- Dedicated Team Player
- 4 years of customer service
- 2 years in sales and financial service operations
- 2 years in administration
- Outstanding written, verbal and interpersonal communication skills in Spanish and English
References
- Planar Manager Michelle Lee (503)374-4184
- The Home Depot Manager Jonny Pineda (971)246-6657
- DHS Supervisor Manuela Zarco (971)217-2552
- Wells Fargo Banker Wendy Campbell (503)693-9090
- Wells Fargo Phone Banker Sergio Ocanas (503)732-5202
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Daycare Teacher Assistant
Explore & Discover LLC
09.2023 - Current
Administrative Assistant
Planar Systems
07.2021 - 08.2023
Consumer Phone Banker 3
WELLS FARGO
11.2020 - 06.2021
Customer Success Specialist 2
WELLS FARGO
01.2020 - 11.2020
Personal Support Worker
Department of Human Services
03.2019 - 02.2021
Customer Service Associate
The Home Depot
05.2018 - 03.2019
Dual College Credit Diploma -
Forest Grove High School
Some College (No Degree) -
Portland Community College
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