Alondra Mejia
Morgan Hill
Summary
Bilingual hospitality professional with 7+ years of experience delivering exceptional service, resolving guest concerns, and working in a fast-paced environments making sure everything runs smoothly. Skilled in teamwork, multitasking, safety compliance, and training new staff.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Server
Red Robin
Morgan Hill, California
10.2018 - Current
- Take accurate food and beverage orders using point-of-sale systems.
- Present menus and explain Red Robin specials, drinks, and dining options.
- Clean tables and chairs to prepare dining area for next customers.
- Collaborate with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promote desserts, appetizers, and specialty drinks to optimize sales.
- Train new employees on restaurant procedures and plating techniques.
- Address complaints to kitchen staff and serve replacement items.
- Respond efficiently to guest inquiries and complaints in a professional manner.
- Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stock service areas with supplies during slow periods.
Server
Willow Street Pizza
Los Gatos, California
06.2021 - 10.2022
- Took food and drink orders and entered requests into POS system.
- Coordinated with kitchen staff to verify accurate order preparation
- Implemented feedback from customers to improve service quality and menu offerings.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Verified meal orders against tickets before serving guests.
- Safely carried hot dishes and handled glassware with care
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Assisted in preparing dishes for service by garnishing and checking presentation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Prova
Morgan Hill, California
10.2020 - 03.2021
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Verified identification and enforced alcohol service policies for all guests.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer, and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Food Service Supervisor
Pieology
Morgan Hill, California
01.2017 - 10.2018
- Completed daily tasks accurately and efficiently.
- Shared practical ideas to improve team performance during rush periods.
- Delivered friendly problem resolution and supported customer satisfaction during supervision.
- Cleaned food prep areas, tables, and kitchen equipment.
- Monitored food temperatures and reported quality concerns.
- Assisted in the preparation of food items according to recipes and menus.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Monitored food quality, portion control, and line readiness across stations.
- Scheduled breaks and assigned tasks to maintain smooth shift coverage.
- Checked inventory levels and restocked ingredients for prep and service.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
Education
High School Diploma -
Live Oak
Morgan Hill06-2018
Psychology
Gavilan Community College
Gilroy, CA10-2026
Skills
- Pressure handling
- Bilingual English and Spanish
- First Aid and CPR Certified
- Attention to detail
- Problem solving
- Hospitality service expertise
- Multitasking and organization
- Exceptional customer service
- Conflict resolution
- Safety compliance
- Patience and empathy
- Adaptability in emergencies
Languages
Spanish
Native/ Bilingual
Certification
- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid (Valid Until: 10/25/2028)
Timeline
Server
Willow Street Pizza
06.2021 - 10.2022
Server
Prova
10.2020 - 03.2021
Server
Red Robin
10.2018 - Current
Food Service Supervisor
Pieology
01.2017 - 10.2018
High School Diploma -
Live Oak
Psychology
Gavilan Community College