Alondra Melendrez- Hernandez
Modesto
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Lifestance Health
08.2024 - Current
- Coordinated patient scheduling and managed referrals to enhance workflow efficiency.
- Implemented process improvements resulting in reduced patient wait times and increased satisfaction.
- Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
- Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA).
- Facilitate communication as needed between the patient, medical staff and the patient's pharmacy.
- Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication‑related questions, refill requests, release requests, miscellaneous inquiries, etc.
- Ensure accuracy of patient pharmacy information in the medical record.
- Scan all hard‑copy correspondence into the patient's EHR record.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
- Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or elevate for assistance.
- Assist in coordination of external referrals for patient care.
- Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
- Coordinate with clinicians concerning any additional patient questions.
- Aid psychiatric clinicians in termination processes for patients as needed (i.e., termination letter, external referral, AMD status, etc.).
Medical Back-office
Dr. Joseph Cu
01.2024 - 08.2024
- Appointment scheduling, confirmations, lab orders, patient check in, take vitals, EKG’s, room patients, take chief complaint, insurance verifications, authorizations, referrals, patient check-in, check-out, charting, creating new patient charts, answer multi-line phone calls and Practice Fusion.
- Assisted in patient scheduling and management, optimizing workflow efficiency.
- Supported clinical staff by preparing examination rooms and maintaining cleanliness standards.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Contributed to the development of office procedures, improving operational consistency.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Conducted patient follow-ups to ensure adherence to treatment plans and appointments.
- Led initiatives for process improvements in administrative tasks, enhancing overall clinic productivity.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Medication Technician
Carlton Senior Living
08.2018 - 03.2024
- Pour and assist residents with medications according to Physician orders, medication training, and Company policies and procedures.
- Follow "Medication Training" policies and procedures regarding infection control, standard precautions, biohazard waste, and sharps management, and disposal.
- Fax new orders to pharmacy following Company policies and procedures.
- Communicate to Physician, Pharmacist, family, and DRS and/or Nurse if resident misses any scheduled doses of medication.
- Document immediately when medication is given to resident.
- Re-order medications following the Company policies and procedures.
- Observe and immediately report any changes in resident condition following the "Medication Training" policies and procedures.
- Document immediately when a resident receives a PRN medication.
- Always keep the medication room and cart clean and orderly.
- Complete all documentation on a new resident for the medication program in a timely manner.
- Logging in all medication deliveries on the resident's Centrally Stored sheet.
- Always ensure accuracy of Medication Assistance Record (MAR), and report concerns to Manager.
- Keep the medication room, cart, cupboards, and records locked when not in use.
- Destroy medications following the community's policies and procedures.
- Count the narcotics following the community's policies and procedures.
- File appropriate paperwork in resident's charts.
- Assist PC Manager with investigation on any concerns from resident or family regarding medications.
- Verify the resident's medications prior to dispensation with the resident's physician and every six months thereafter to provide the best service and make sure the resident is taking the proper dosages and the proper medication.
- Ensure residents do not run out of medications at any time.
- Record any medication changes per doctor's orders in all the proper documents as specified in Medication Procedures and Company Policies.
- Follow all universal and safety precautions.
- Understand and follow all emergency protocols and respond to emergencies as directed and per Community training.
- Treat residents with dignity and respect. Provide privacy during personal care
- Promoted from wait staff to Medication Technician.
Medical Assistant
Rubina Khilnani
01.2023 - 12.2023
- Appointment scheduling, confirmations, insurance verifications, authorizations, referrals, patient check-in, check-out, rooming patients, charting, creating new patient charts, updating current patient charts, answer multi-line phone calls and Practice Fusion.
- Administered patient care, including vital sign checks and medical history documentation.
- Coordinated patient scheduling, ensuring optimal clinic workflow and reduced wait times.
- Assisted in laboratory procedures, managing specimen collection and processing accurately.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Streamlined office procedures, improving efficiency in patient intake and record management.
- Trained new staff on medical protocols and office operations to ensure consistency in service delivery.
- Led quality assurance initiatives, enhancing accuracy of patient records and data entry processes.
- Implemented electronic health record systems, improving accessibility of patient information for providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Medical Assisting Diploma - Medical Assisting Program
Carrington College
San Jose04.2024
Associate of Science - General Education Courses
De Anza Community College
Cupertino, CA01.2022
High School Diploma - undefined
Andrew Hill High School
San Jose, CA01.2020
Skills
- Bilingual: Spanish/English
- Excellent Communication Skills
- Patient/Family Communication
- Telephone Etiquette
- Willingness to Learn
- Friendly/ Positive Attitude
- Patience
- Compassionate
- Ability to work under pressure
- Organized/Flexible
- Medication Administration
- Mobility Assistance
- Team Player
- Pro-active to avoid conflicts
- Conflict Resolution Skills
- Great Time Management Skills
- Microsoft Programs: Excel, PowerPoint, Word, Outlook
- Connect w/doctors’ office to fax over prescription refills, MD communication, medication refusals
- Appointment Scheduling/Confirmation
- Billing/Coding Principles
- Medical Documentation
- Patient scheduling
- Medical documentation
- Customer service
- Workflow optimization
- EHR management
- Vital sign assessment
- Insurance verification
- Medication administration
- Referral coordination
- Lab order processing
- Telehealth support
- Communication skills
- Process improvement
- Inventory management
- Clinical support
- Patient education
- Emergency response protocols
Languages
Bilingual: Spanish/English
Timeline
Medical Assistant
Lifestance Health
08.2024 - Current
Medical Back-office
Dr. Joseph Cu
01.2024 - 08.2024
Medical Assistant
Rubina Khilnani
01.2023 - 12.2023
Medication Technician
Carlton Senior Living
08.2018 - 03.2024
High School Diploma - undefined
Andrew Hill High School
Medical Assisting Diploma - Medical Assisting Program
Carrington College
Associate of Science - General Education Courses
De Anza Community College