Alondra Arce
Fort Worth
Summary
Results-driven professional with extensive experience at Raz Imports, excelling in customer engagement and order processing. Proven ability to enhance operational efficiency through data analysis and effective communication. Skilled in Netsuite and invoice generation, consistently improving client satisfaction and streamlining vendor management processes. Strong problem-solving abilities and a commitment to excellence.
Overview
23
23
years of professional experience
Work History
International Accounts Coordinator
Raz Imports
Arlington
08.2022 - Current
- Facilitate customer engagement throughout the purchasing process to ensure a smooth and satisfactory experience from start to finish.
- Coordinate vendor purchases for special order items thru Netsuite.
- Create new skus for special order items.
- Verify Tags and markings with Vendors prior to shipping.
- Utilize CSV Files to upload order modifications, account updates and other data to Netsuite.
- Collaborate with the warehouse to ensure timely shipments.
- Prepare documents, including Excel and CSV Files requested by customers for uploading SKU information into their system.
- Contact customers constantly to inquire about attendance to upcoming events, follow up on new orders or provide details on existing orders.
- Enter orders when needed into Netsuite or make changes.
- Analyzed current processes and identified areas for improvement in order to increase efficiency.
- Generated invoices and statements, reviewed accounts payable and receivable, and processed payments.
- Coordinate direct shipments between vendors and clients
- Communicated with customers when issues arose to inform regarding problem resolution.
Customer Care Specialist
DJO Global
Lewisville
12.2021 - 04.2022
- Manage, assign and prioritize incoming email correspondence reducing delay in response by 20%.
- Processed and entered orders accurately and efficiently.
- Managed invoice corrections and adjustments with accuracy and attention to detail.
- Coordinate with field representatives and warehouse personnel to guarantee prompt and efficient shipments.
- Conduct collections activities for past due invoices, ensuring timely payment and resolution.
- Recorded invoiced accounts as part of month end closing procedures.
- Validated pricing accuracy for products/ services.
Customer Support/ Jr Underwriter
Homeowners of America Insurance Company
Irving
08.2018 - 12.2021
- Examine new policy details to verify comprehensive coverage and coordinate with sales agent to make changes as needed.
- Address insureds’ questions and provide coverage details to mortgage companies over the phone.
- Oversee side project focused on completed inspections.
- Leading temporary reporting efforts for IT issues arising during system upgrade.
Account and Project Management
Speed Commerce
Dallas
10.2011 - 12.2017
- Collaborated closely with clients to identify technical and operational challenges.
- Proactively managed accounts, identifying errors and opportunities to enhance operational processes.
- Conducted training sessions for new hires on products and procedures.
- Developed and implemented IT and warehouse improvement strategies in conjunction with development and warehouse management teams.
- Utilized Warehouse Management (WM) system for operational reporting in conjunction with company owned software.
- Gather all project requirements and conduct meeting with proper team to create a plan, ensuring proper completion in a timely manner.
- Develop reports and conduct quarterly presentations highlighting improvements, year to year sales comparisons and new found challenges among others.
- Evaluate and assessed potential new hires for our department.
District Manager
Cancun Market Furniture
Dallas
04.2002 - 03.2011
- Evaluated and authorized advertising materials for approval.
- Engaged actively as a product buyer.
- Managed warehouse procedures, including scheduling freight and coordinating pick ups from local vendors.
- Analyzed warehouse operations to identify areas for improvement and enhancement.
- Managed the coordination of opening and closing procedures for locations. These tasks included setup layout, organization, hiring crew and training staff among others.
- Lead new system EZ Process Pro setup and trained over 30+ employees on it.
- Lead monthly training company wide on new products, procedures and to enhance customer service skills.
- Managed escalated customer service issues.
- Designed and implemented new procedures for warehouse operations and on the sales floor.
- Reviewed resumes and conducted interviews for prospective new hires.
Education
Some College -
North Richland College
Richardson, TXHigh School Diploma -
Franklin D Roosevelt High School
Dallas, TX05-2001
Skills
- Excel
- Customer service
- Order processing
- Vendor management
- Data analysis
- Invoice generation
- Netsuite proficiency
- CSV file management
- Project coordination
- Warehouse collaboration
- Effective communication
- Time management
- Process improvement
- Client relationship management
- Payment processing
- Purchase orders
- Invoice processing
- Order management
- Marketing coordination
- Quality control
- Sales support
- Relationship building
- Logistics support
- Troubleshooting and problem resolution
- Teamwork
- Report preparation
- Presentation design
- Microsoft office
- Communication skills
- Time management abilities
- Productivity improvement
- Analytical thinking
- Operations management
- Administrative procedures
- Problem-solving abilities
- Enforce policies
Affiliations
- Hikes
- Kickboxing
- Reading
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
International Accounts Coordinator
Raz Imports
08.2022 - Current
Customer Care Specialist
DJO Global
12.2021 - 04.2022
Customer Support/ Jr Underwriter
Homeowners of America Insurance Company
08.2018 - 12.2021
Account and Project Management
Speed Commerce
10.2011 - 12.2017
District Manager
Cancun Market Furniture
04.2002 - 03.2011
Some College -
North Richland College
High School Diploma -
Franklin D Roosevelt High School
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