Alondra Montemayor
Fort Worth,TX
Summary
Dynamic Mental Health Specialist with a proven track record in enhancing client experiences at MHMR of Tarrant County. Expertise includes schedule management, effective communication, and fostering positive relationships. Recognized for driving team success through comprehensive training initiatives and a commitment to customer service excellence. Aiming to leverage skills to further enhance education and future.
Overview
5
5
years of professional experience
Work History
Mental Health Specialist
MHMR of Tarrant County
Fort Worth, TX
02.2023 - Current
- Referred patients or clients to community resources or specialists.
- Created client treatment plans based on assessments and goals.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Updated and maintained office policies and procedures.
- Compiled and prepared reports and documents as requested.
- Managed company calendar and scheduled events.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
Fort Worth, TX
09.2022 - 12.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
Cashier
Target
Fort Worth, Texas
09.2021 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
Sales Manager
Build A Bear Workshop Inc
Fort Worth, Texas
08.2020 - 08.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Developed and implemented comprehensive salesperson training program.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Customer Service Cashier
Melrose
Fort Worth, Texas
02.2020 - 06.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Completed file maintenance log for price discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
High School Diploma -
Paschal High School
Fort Worth, TX05.2020
Skills
- Cash Register Operation
- Brand Loyalty
- Sales Proficiency
- Special Assignments
- Product Location
- Store Layouts
- Production Efficiency
- Maintaining Clean Work Areas
- Equipment Cleaning
- Cleaning and Sanitizing
- Sweeping and Mopping
- Status Updates
- Clear Communication
- Constructive Feedback
- Virtual Learning Management
- Confidential Data Protection
- Customer Experience
- Schedule Management
- Time Management
- Work Task Prioritization
- Team Goals
- Training Method Development
- Store Organization
- Infant Care
- Sanitation Understanding
- Meal Preparation
- Group Management
- Safety Understanding
- Safety Awareness
- Age-Appropriate Activities
- Recordkeeping Requirements
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Mental Health Specialist
MHMR of Tarrant County
02.2023 - Current
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
09.2022 - 12.2022
Cashier
Target
09.2021 - 07.2022
Sales Manager
Build A Bear Workshop Inc
08.2020 - 08.2021
Customer Service Cashier
Melrose
02.2020 - 06.2020
High School Diploma -
Paschal High School
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