Alondra Montiel
Kissimmee,FL
Summary
Customer Service/Sales Representative providing professional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers and team members. Demonstrating team performance by sharing knowledge and best practices in customer service operations. Highly skilled in managing computer systems, troubleshooting, and maintaining hardware and software.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Accredited Drug Testing
Winter Park, FL
03.2022 - Current
- Placing orders for customers, upselling orders, taking payments over the phone, and generating revenue every month.
- Coordinated with companies to ensure their accounts are working properly, trained employers on their accounts to make sure they understood how their portal works.
- Coached new employees on closing sales quickly and efficiently.
- Assisted in the training of new hires on being organized, answering multiple calls, placing orders, up-selling, sales techniques, responding to emails, opening company accounts, etc.
- Resolved customers' complaints.
- Remained calm and professional in stressful situations.
- Contacted multiple labs for updated tests, and made sure customers receive updated information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked on special projects with team members, providing teamwork, a positive attitude, etc.
- Greeted customers warmly and made them feel welcome to our company.
Overnight Stocker and Receiver
Ross Dress for Less
Orlando, FL
06.2020 - 03.2022
- Received merchandise and organized products to the designated area.
- Kept track of employees' stocks, making sure they completed their cart with products to the designated area.
- Unboxed merchandise/clothing, making sure they have their proper alarm tags.
- Part-time cashier when the store needed extra hands in the cashier department.
- Assisted customers in locating products throughout the store.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Organized stock area included refilling bins with alarm tags, clothing hangers, Racks, etc.
- Trained new employees joining our team helped them learn our daily routine.
Education
GED -
Celebration High School
Celebration, FL05-2018
Skills
- Customer service
- Sales techniques
- Payment handling
- Bilingual
- Organized
- Team collaboration
- Employee training
- Service upselling
- Stock organization
- Cleaning and sanitizing
- Restock shelves
- Cash handling
- Product labeling
- Merchandise organization
- Stock management
- Multitasking
Certification
- DOT/NONDOT URINE COLLECTIONS
- FINGERPRINT COLLECTIONS
Languages
Spanish
Native/ Bilingual
Timeline
Sales/Customer Service Representative
Accredited Drug Testing
03.2022 - Current
Overnight Stocker and Receiver
Ross Dress for Less
06.2020 - 03.2022
GED -
Celebration High School
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