Alondra Morales
Davenport,FL
Summary
Recent graduate with foundational knowledge in Medical Assistant and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Shipping Coordinator
Crown Linen
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Processed returns and updated accounts.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Ensured safety protocols were followed in warehouse, minimizing incidents.
Sales Associate
Marshalls & HomeGoods
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Advance Internal Medicine Care
02.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk Receptionist
Tampa Maid Foods
07.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate In Medical Assistant - Medical Assistant
Florida Technical College
Kissimmee, FL04.2024
Skills
- Shipping procedures
- Transportation planning
- Warehouse operations
- Equipment operations
- Documentation skills
- Schedule planning
- Invoice processing
- Documentation
- Schedule management
- Basic life support
- Direct patient care
- Recording vital signs
- Vital signs monitoring
- Medication administration
- Medical terminology
- Computer literate
- HIPAA
- Specimen collection
- Database administration
- Quality assurance
- Medical records management
Certification
Medical Assistant Diploma
Extras
Bilingual
English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Marshalls & HomeGoods
06.2024 - Current
Call Center Representative
Advance Internal Medicine Care
02.2024 - 05.2024
Front Desk Receptionist
Tampa Maid Foods
07.2021 - 03.2023
Shipping Coordinator
Crown Linen
Associate In Medical Assistant - Medical Assistant
Florida Technical College
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