Alondra Munguia
Las Vegas,NV
Summary
Energetic, dedicated, and focused professional with 6 years of combined experience in Data Entry and Customer Service roles. Known for exceptional organization, professionalism, and commitment to delivering high-quality results with little to no supervision.
Overview
7
7
years of professional experience
Work History
English Teacher
California Academy
11.2022 - 06.2023
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Customer Service
Microflex Film.
11.2018 - 09.2022
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors
- Provided quotes and executed online policy changes for auto, home and excess liability
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees
- Verified compliance to customer drawings, specs, and additional requirements
- Generated reports and tracked customer service metrics on daily basis.
- Reviewed customer feedback to determine strategies for improving customer service.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Maintained excellent customer service and positive attitude.
- Trained newly hired employees on routine tasks and customer service.
- Received consistent excellent feedback on work quality and customer service.
Data Entry Specialist
One at Home Dade
10.2017 - 11.2018
- Accurately updated records for customers and employees on a daily basis
- Collaborated with the owner to improve the data system, converted to 100% computer-based ordering and payment processing which led to 51% reduction in manual work increasing productivity and customer satisfaction
- Compile statistical information for monthly reports and closed terminated records
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Assisted with receptionist duties, file organization, research and development.
Quality Control Inspector/ Data Entry
GAR Labs.
12.2016 - 10.2017
- Reviewed production records for accuracy and compliance Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks
- Performed routine quality inspection operations on industrial and commercial items
- Carried out and documented first piece, in-process, and final inspections, determined and reported and non-conformances
- Maintained all necessary quality records and documents
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High school diploma -
Rubidoux High School
Riverside, CA05.2017
Skills
- Organized
- Multitasking Abilities
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Quality Control
- Call Center Experience
- System Implementation
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
work authorization
Authorized to work in the US for any employer
personal information
Willing To Relocate: Anywhere
Timeline
English Teacher
California Academy
11.2022 - 06.2023
Customer Service
Microflex Film.
11.2018 - 09.2022
Data Entry Specialist
One at Home Dade
10.2017 - 11.2018
Quality Control Inspector/ Data Entry
GAR Labs.
12.2016 - 10.2017
High school diploma -
Rubidoux High School