Summary
Overview
Work History
Education
Skills
Languages
work authorization
personal information
Timeline
Generic

Alondra Munguia

Las Vegas,NV

Summary

Energetic, dedicated, and focused professional with 6 years of combined experience in Data Entry and Customer Service roles. Known for exceptional organization, professionalism, and commitment to delivering high-quality results with little to no supervision.

Overview

7
7
years of professional experience

Work History

English Teacher

California Academy
11.2022 - 06.2023
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.

Customer Service

Microflex Film.
11.2018 - 09.2022
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
  • Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
  • Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors
  • Provided quotes and executed online policy changes for auto, home and excess liability
  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees
  • Verified compliance to customer drawings, specs, and additional requirements
  • Generated reports and tracked customer service metrics on daily basis.
  • Reviewed customer feedback to determine strategies for improving customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Maintained excellent customer service and positive attitude.
  • Trained newly hired employees on routine tasks and customer service.
  • Received consistent excellent feedback on work quality and customer service.

Data Entry Specialist

One at Home Dade
10.2017 - 11.2018
  • Accurately updated records for customers and employees on a daily basis
  • Collaborated with the owner to improve the data system, converted to 100% computer-based ordering and payment processing which led to 51% reduction in manual work increasing productivity and customer satisfaction
  • Compile statistical information for monthly reports and closed terminated records
  • Organized forms, made photocopies, filed records and prepared correspondence and reports
  • Assisted with receptionist duties, file organization, research and development.

Quality Control Inspector/ Data Entry

GAR Labs.
12.2016 - 10.2017
  • Reviewed production records for accuracy and compliance Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks
  • Performed routine quality inspection operations on industrial and commercial items
  • Carried out and documented first piece, in-process, and final inspections, determined and reported and non-conformances
  • Maintained all necessary quality records and documents
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

High school diploma -

Rubidoux High School
Riverside, CA
05.2017

Skills

  • Organized
  • Multitasking Abilities
  • Complaint Resolution
  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Product Knowledge
  • Quality Control
  • Call Center Experience
  • System Implementation
  • Computer Proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

work authorization

Authorized to work in the US for any employer

personal information

Willing To Relocate: Anywhere

Timeline

English Teacher

California Academy
11.2022 - 06.2023

Customer Service

Microflex Film.
11.2018 - 09.2022

Data Entry Specialist

One at Home Dade
10.2017 - 11.2018

Quality Control Inspector/ Data Entry

GAR Labs.
12.2016 - 10.2017

High school diploma -

Rubidoux High School
Alondra Munguia