Alondra Navarro
American Canyon,CA
Summary
Detail-oriented professional with extensive experience in customer service and administrative roles, particularly within the hospitality industry. Skilled in multitasking, time management, and effective communication. Adept at working under pressure, adapting to new challenges, and collaborating with teams to achieve goals. Brings a strong work ethic and a proactive approach to problem-solving.
Overview
11
11
years of professional experience
Work History
Fulfillment/Wine Club Coordinator
Castello di Amorosa
Calistoga, CA
08.2021 - 07.2024
- Organized document filing and report preparation, enhancing administrative tasks at Castello di Amorosa.
- Elevated customer satisfaction by expertly handling membership inquiries, applications, and cancellations at Castello di Amorosa.
- Ensured seamless order processing and shipment tracking, maintaining accuracy in high-volume environments at Castello di Amorosa.
- Completed shipping paperwork, attached appropriate labels.
- Communicated with carrier representatives(FedEx/UPS) to follow specific procedures and make special delivery arrangements.
- Ensured compliance with relevant laws and regulations pertaining to alcoholic beverages.
- Assisted with various tasks in multiple departments like reservations, cashiering, concierge duties, and shipping/receiving.
Cashier/Cook
Gott's Roadside
Napa, CA
01.2017 - 03.2020
- Greeted customers, answered questions and provided general information regarding menu items. Operated cash register and processed payments.
- Checked personal identifications during alcohol sales.
- Contributed to team success at Gott's Roadside by efficiently managing cashier and cook duties, maintaining cleanliness, and ensuring inventory accuracy.
Cashier
The Habit Burger Grill
Napa, CA
12.2013 - 01.2017
- Greeted customers, answered questions and provided general information regarding menu items. Performed proficiently on the cash register while handling customer payments.
- Stocked shelves with merchandise and ensured all products were properly labeled.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Improved customer experience at The Habit Burger Grill by providing informative service, maintaining a tidy workspace, and swiftly resolving complaints.
Education
High School Diploma -
Valley Oak High
Napa, CASkills
- Wine Knowledge
- Customer Service
- Administrative Support
- Time Management
- Team Collaboration
- Microsoft Office Proficiency
Languages
English(Fluent)
Spanish(Fluent)
Timeline
Fulfillment/Wine Club Coordinator
Castello di Amorosa
08.2021 - 07.2024
Cashier/Cook
Gott's Roadside
01.2017 - 03.2020
Cashier
The Habit Burger Grill
12.2013 - 01.2017
High School Diploma -
Valley Oak High
Similar Profiles
Jago Dale-JonesJago Dale-Jones
Assistant to Owner at Castello di PotentinoAssistant to Owner at Castello di Potentino
Edoardo MeloniEdoardo Meloni
Operaio vendemmiatore at Castello di TassaroloOperaio vendemmiatore at Castello di Tassarolo
Marialucia GabrielliMarialucia Gabrielli
Kids Club Associate at Castello Di Rivoli Education DepartmentKids Club Associate at Castello Di Rivoli Education Department