Alondra Nevarez
South San Francisco,CA
Summary
Dynamic and detail-oriented receptionist with proven expertise at San Mateo Smile, enhancing billing accuracy and increasing case acceptance rates. Skilled in insurance verification and customer relations, I excel in streamlining operations and delivering exceptional service. Adaptable and organized, I thrive in fast-paced environments while effectively managing appointments and client communications.
Overview
7
7
years of professional experience
Work History
Receptionist
San Mateo Smile
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Receptionist
Dr. Henry O. Dee
02.2021 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Resolved customer problems and complaints.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Explained treatment choices to patients and helped determine best options.
Retail Sales Associate
Old Navy, Gap
03.2018 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
High School Diploma -
Baden High School
825 Southwood Dr. South San Francisco, Ca 9408005-2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Task delegation
- Team collaboration
- Insurance verification
- Treatment Planning
- Flexible and adaptable
Languages
English
Native or Bilingual
Timeline
Receptionist
San Mateo Smile
02.2025 - Current
Receptionist
Dr. Henry O. Dee
02.2021 - 02.2025
Retail Sales Associate
Old Navy, Gap
03.2018 - 01.2020
High School Diploma -
Baden High School
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