Alondra Nuno
Salinas,CA
Summary
A personable and empathetic individual with a knack for engaging and supporting customers is who I am. I possess a foundational knowledge of customer service principles, and I'm great at using communication and problem-solving skills to meet customer needs. I aim to create positive experiences and foster customer loyalty by offering a friendly and adaptable approach to customer interaction. From my part, I'm willing to learn and excel in a customer service environment. Understanding customer care principles and bringing strong communication and problem-solving abilities is one of my specialties. I'm ready to use and develop these skills in a Social Work and Public Health environment.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant/ Cashier
CVS Pharmacy
11.2023 - 10.2024
- Kept pharmacy counter and related areas clean, neat, and organized.
- Merchandised over-the-counter goods and rotated stock.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, always preserving confidentiality.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Homeline Team Associate
Walmart
12.2021 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
- Utilized safety devices and procedures to protect personnel and equipment.
- Created appealing displays for routine arrangements and special promotions.
- Increased customer satisfaction by providing exceptional support and resolving issues on time.
Education
Bachelor of Arts - Collaborative Health And Human Services
California State University Monterey Bay
Seaside, CA05-2026
Associate of Arts - General
Monterey Peninsula College
Monterey, CA05-2024
Skills
- Answering customer questions
- Product restocking
- Patient Counseling
- OTC Recommendations
- Relationship Building
- Managing Customer Complaints
- Attention to Detail
- Cash Handling
- Active Listening
- Collaboration and Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Organizational Skills
- Customer Service
Accomplishments
- Offered a promotion at CVS in less than a year for exceptional performance with our customers and willingness to grow with the company. Due to the increased workload of school, I had to decline this opportunity.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Assistant/ Cashier
CVS Pharmacy
11.2023 - 10.2024
Homeline Team Associate
Walmart
12.2021 - 10.2023
Bachelor of Arts - Collaborative Health And Human Services
California State University Monterey Bay
Associate of Arts - General
Monterey Peninsula College
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