Alondra Ordonez
795 SW 110th Avenue, Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Server
Pazzo's Pizza
05.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Starbucks
06.2021 - 04.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Food Runner
Henry's Chinese Café
10.2020 - 04.2021
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Education
High School Diploma -
Battle Mountain High School
Edwards, CO05.2023
Skills
- Problem Solving
- Attention to Detail
- Team Collaboration
- Multitasking Abilities
- Positive Attitude
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Pazzo's Pizza
05.2023 - 11.2023
Barista
Starbucks
06.2021 - 04.2023
Food Runner
Henry's Chinese Café
10.2020 - 04.2021
High School Diploma -
Battle Mountain High School
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