Alondra Osorio
Lakewood,CO
Summary
Recent Associate’s degree graduate in Accounting with over 4 years of experience as a Patient Coordinator in a dental office. Demonstrates strong skills in managing patient billing, handling financial transactions, and maintaining accurate records, which have enhanced attention to detail and organizational abilities. Holds certification in Basic Life Support (BLS) and has completed over 40 hours of volunteer work with the Colorado Tax Help Program, gaining practical experience in tax preparation and receiving recognition from Governor Jared Polis for exceptional contributions. Eager to apply accounting knowledge, problem-solving skills, and hands-on experience to a dynamic accounting role, with a focus on contributing to financial accuracy and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Perfect Teeth
12.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
Patient Coordinator/Receptionist/Chairside Dental Assistant
Comfort Dental
09.2020 - 12.2021
- Prepared stations for routine check-ups and specialized procedures
- Helped evaluate patients and document current dental symptoms
- Coordinated smooth patient flow by setting up efficient schedules and adjusting strategies to account for dynamic loads
- Prepare treatment plans for patients and doctors
- Check out patients and schedule them
- Collect co pays
- Check in patients
- Supported dentists and hygienist with expert chair-side clinical assistance
- Completed dental x-rays, carefully following safety procedures and processing images
- Took patient impressions to create accurate dental devices
- Kept records updated and accurate with current patient information
- Took and recorded medical and dental histories and vital signs of patients
- Maintained team productivity by organizing and restocking dental supplies
- Prepare route slips for patients for the following day.
Receptionist
State Farm
08.2019 - 09.2020
- Answer phone calls
- Transfer clients to insurance agent
- Collect payments
- Remind clients of past due payments
- Update client information.
Bartender
El Tequileno Mexican Restaurant
10.2018 - 08.2020
- Prepared cocktails for customers using exact recipes combined with personal flair
- Helped customers select optimal beer, wine, and liquor for different meals
- Backed up servers by preparing cocktails for dining area guests
- Minimized errors by keeping up with every customer's preferences and current tab
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor, and other supplies
- Secured liquor properly before, during, and at end of shift.
Education
Associate of Arts - Accounting
Community College of Denver
Denver, CO08.2024
High School Diploma -
Alameda High School
Lakewood, CO12.2017
Dental Assisting - Dental Assisting
Warren Tech
Lakewood, CO05.2017
Skills
- Strong communication
- Complex problem-solving
- History documentation
- Patient recordkeeping
- Procedure support
- Bilingual (Spanish/English)
- Fast learner
- Open minded to learning new things
- Easy going
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Multitasking ability
- Customer Service
- Insurance Verification
- Patient Care Coordination
- Scheduling
- Documentation
- Tax Preparation
- Payroll Processing
- Microsoft Office
- Quickbooks
- Expense Reports
Accomplishments
- IRS Certified (Colorado): Achieved certification, confirming expertise in federal tax regulations and compliance.
- CPR Certified: Completed CPR training, ensuring readiness for emergency situations and commitment to health and safety.
- 40+ Hours Volunteering for Colorado Tax Help Program: Assisted individuals with tax preparation, gaining hands-on experience and enhancing community support.
- Recognition from Governor Jared Polis: Received a letter of appreciation for exceptional volunteer service and contributions to tax assistance efforts.
- Enhanced Patient Scheduling Efficiency: Implemented a new scheduling system that reduced appointment scheduling conflicts by 20%, leading to improved patient flow and satisfaction.
Certification
- IRS VITA Certification: Volunteered 40+ hours with the Colorado Tax Help Program, gaining hands-on experience in tax preparation and receiving a letter of recognition from Governor Jared Polis for outstanding service.
- Basic Life Support (BLS) Certified: Trained in CPR and AED use for all age groups, ensuring preparedness for emergency medical situations.
- Cardiopulmonary Resuscitation (CPR) Certified: Certified in performing CPR for adults, children, and infants, highlighting readiness for immediate emergency response.
- Dental Radiology Certified: Completed certification in dental radiology, proficient in X-ray techniques and safety protocols.
- Certified Dental Assistant (CDA): Achieved certification through the Dental Assisting National Board (DANB), demonstrating comprehensive skills in dental assisting and patient care.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Perfect Teeth
12.2021 - Current
Patient Coordinator/Receptionist/Chairside Dental Assistant
Comfort Dental
09.2020 - 12.2021
Receptionist
State Farm
08.2019 - 09.2020
Bartender
El Tequileno Mexican Restaurant
10.2018 - 08.2020
Associate of Arts - Accounting
Community College of Denver
High School Diploma -
Alameda High School
Dental Assisting - Dental Assisting
Warren Tech
Similar Profiles
Natasha Vasquez-AlfaroNatasha Vasquez-Alfaro
Dental Assistant at Perfect TeethDental Assistant at Perfect Teeth
Francisca Perez-OtarolaFrancisca Perez-Otarola
Expanded Duties Dental Assistant at Perfect TeethExpanded Duties Dental Assistant at Perfect Teeth
Valarie GonzalezValarie Gonzalez
Clinical RDA Director at Texas Tiny Teeth Pediatric DentistryClinical RDA Director at Texas Tiny Teeth Pediatric Dentistry