ALONDRA PEREZ
SAN BERNARDINO,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
RCO OFFICE CLERK
Burlington
San Bernardino, CA
04.2023 - Current
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Updated customer accounts information in the database system accurately.
- Resolved customer complaints promptly and professionally.
Billing Clerk
Burlington
San Bernardino, CA
11.2022 - Current
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Researched and resolved discrepancies in payment processing.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Developed processes to improve efficiency and accuracy of billing process.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Prepared bills, invoices, and bank deposits as needed.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Analyzed customer account records in order to identify any irregularities or inaccuracies.
Crewmember
Del Taco
San Bernardino, CA
09.2022 - 11.2022
- Greeted customers in a friendly and professional manner.
- Operated cash registers to process customer orders.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
- Stocked shelves with inventory items.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed all health and safety regulations when handling food.
- Provided excellent customer service by responding to inquiries promptly.
- Replenished condiments, napkins, and other supplies at the counter area.
- Took orders from customers over the phone or in person.
- Organized take-out orders for customers quickly and accurately.
- Prepared beverages including coffee drinks, smoothies, shakes..
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Checked quality of products before serving them to customers.
- Trained new crew members on proper food handling procedures.
- Completed daily and weekly cleaning schedules according to established standards.
- Kept customer and food preparation areas clean and well-organized.
- Followed company safety standards for food quality and sanitation procedures.
- Served orders to customers at windows, counters and tables.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-2023
Skills
- Customer Communication
- Customer Service
- Data Entry
- Database updates
- Menu Memorization
- Drive-Thru Operations
- Workplace Efficiency
- Work Coordination
- Report Writing
- Information Verification
- Community Relations
- Positive Attitude
Accomplishments
- ESL TUTOR
- COLLEGE STUDENT
Languages
Spanish
Native/ Bilingual
Timeline
RCO OFFICE CLERK
Burlington
04.2023 - Current
Billing Clerk
Burlington
11.2022 - Current
Crewmember
Del Taco
09.2022 - 11.2022
High School Diploma -
Pacific High School