Alondra Pino Rivera
Haines City
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Private Driver
Lyft And Uber
09.2023 - 12.2024
- Resolved conflicts professionally when dealing with difficult passengers or challenging situations during trips.
- Received positive feedback from clients regarding overall driving performance, contributing to a strong reputation as a professional private driver.
- Adapted quickly to changing circumstances or unexpected events while on the road, ensuring minimal disruption to clients'' plans.
- Ensured passenger safety with thorough knowledge of traffic laws and defensive driving techniques.
- Handled sensitive information discreetly while transporting high-profile clientele, maintaining confidentiality at all times.
- Maintained familiarity with local attractions and points of interest to offer knowledgeable recommendations upon client request.
- Assisted clients with luggage handling, making their journey more convenient and stressfree.
- Developed strong time management skills to accommodate multiple clients'' schedules efficiently.
- Demonstrated professionalism through punctuality, proper attire, and courteous behavior towards clients.
Bartender & Server
Daddy Ninja Restaurant
06.2023 - 01.2024
- Taking food and drink orders and accurately inputting them into the system
- Served high customer volumes during special events, nights, and weekends.
- Assisting customers with menu selections and answering any questions they may have
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Providing recommendations and suggestions for food and drink pairings
- Monitoring and ensuring customer satisfaction throughout their dining experience
- Handling cash and credit card transactions and accurately processing payments
- Performing opening and closing duties, such as setting up tables and cleaning the dining area
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Hostess
Bahama Breeze
02.2023 - 09.2023
- Managing the waiting list and seating guests in a timely and efficient manner
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Providing accurate wait times and managing reservations
- Answering phone calls and assisting with customer inquiries or concerns
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Coordinating with servers and kitchen staff to ensure smooth flow of service
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Front Desk Agent
Disney's Caribbean Beach Club Resort
06.2019 - 03.2020
- Greeting and checking in guests upon their arrival
- Assisting guests with reservations, inquiries, requests
- Providing information about hotel facilities, services, and local attractions
- Handling guest complaints or concerns and finding appropriate solutions
- Processing payments and maintaining accurate records
- Managing room availability and assigning rooms to guests
- Maintaining the cleanliness and organization of the front desk area
- Assisting with check-out procedures and ensuring guest satisfaction
- Up-selling hotel amenities and promotions to enhance guest experience
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2018
Skills
- Punctuality
- Flexibility
- Driving in adverse conditions
- Complaint resolution
- Problem resolution
- Relationship building
- Customer service
- Active listening
- Critical thinking
- Data entry
- Fluent bilingualism
- Spanish translation
Languages
Spanish
Native or Bilingual
Timeline
Private Driver
Lyft And Uber
09.2023 - 12.2024
Bartender & Server
Daddy Ninja Restaurant
06.2023 - 01.2024
Hostess
Bahama Breeze
02.2023 - 09.2023
Front Desk Agent
Disney's Caribbean Beach Club Resort
06.2019 - 03.2020
High School Diploma -
Poinciana High School
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