Alondra Ramirez
San Jose,CA
Summary
Skilled and dedicated Guest Relations Agent with over 7 years of clerical experience in different settings. Has worked under confidentiality agreements in the hospitality, transportation, education, and childcare sectors. In the current company Alondra has been mentioned in several reviews by multiple guests, by providing them great customer service and a genuine warm welcome.
Overview
8
8
years of professional experience
Work History
Guest Relations Agent
Rosewood Sand Hill
04.2022 - Current
- Utilized Opera PMS effectively, including ensuring accurate record-keeping of guest information for future stays
- Resolve any billing problems that may arise
- Worked closely with guests, some VIP, with high degree of respect for privacy
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Cross-trained in Front Desk, Concierge, and PBX/Operator
- Maintained concierge information up to date ensuring guests are provided adequate recommendations
- Upsold over $45,000 in room upgrades in 2023 increasing revenue
- Meet Forbes and LQA Standards
- Taskforce assistance to sister properties as requested
- Provide Training to incoming associates
Guest Service Agent
Delta Hotels by Marriott Silicon Valley
08.2021 - 04.2022
- Assist in the hotel re-opening
- Conduct charges, adjustments, check-in and check-out through Lightspeed PMS
- Communicate with guests and employees through Marriott GXP
- Handle personal bank
- Send, receive, and process credit card authorizations
- Provide exceptional customer service to all incoming clients
- Provide information on local attractions and restaurants to non-local visitors
- Diffuse intense customer situations to maintain high-level of satisfaction.
Guest Service Agent
Stanford Park Hotel
12.2019 - 03.2020
- Provide exceptional customer service to all guests
- Conduct charges, adjustments, check-in and check-out through Opera PMS
- Create reservations
- Take F&B orders
- Provide bell and valet services, including driving guests to their destination in the House Car
- Answer phones and respond to inquiries in a quick, professional manner
- Communicate with guests and staff through ALICE communication system.
Student Government Administrative Assistant
Associated Students, San Jose State University
02.2018 - 12.2019
- Organize and schedule meetings for the Board of Directors, Committees, and the University community
- Sit in committee meetings in the position of a Secretary and prepare official minutes in accordance to Roberts Rules
- Act as a medium of communication between the student body and the Board of Directors
- Interview potential hires and train new employees
- Prepare events for the company as an appointed member of the A.S
- Social Council.
Seasonal Student Assistant
San Jose State University- Personnel Department
02.2018 - 05.2018
- Imaged documents using OnBase
- Extracted and labeled bulk files from a network drive
- File documents in their respective locations, organizing files and drives
- Pick up and distribute mail.
Staff
Boys and Girls Club of Oxnard and Port Hueneme
03.2017 - 09.2017
- Communicate and build relationships with parents and local businesses
- Retain current members ensuring memberships are up to date
- Receiving payments and enrolling new members
- Facilitate indoor and outdoor play, parent-staff meetings and keeping the facilities clean
- Plan events for the staff, community and children.
Intern
Port of Hueneme
01.2016 - 07.2016
- Answer phones professionally and adequately transfer calls
- Managed daily administration tasks and maintenance of equipment
- Prepared meetings and assisted with Port programs including World Trade Center, Foreign Trade Zone, World Trade and Logistics Class and community events such as the Port's Banana Festival and the Association of Pacific Ports (APP).
Education
International Business Administration-Hospitality -
San Jose State University
San Jose, California05.2025
Skills
- Fluent in English and Spanish
- Concierge services
- Complaint Handling
- Guest experiences
- Check-in and Check-out Procedures
- Strong empathy
- VIP guest handling
- Guest Profile and Billing Management
- Switchboard Operation
Timeline
Guest Relations Agent
Rosewood Sand Hill
04.2022 - Current
Guest Service Agent
Delta Hotels by Marriott Silicon Valley
08.2021 - 04.2022
Guest Service Agent
Stanford Park Hotel
12.2019 - 03.2020
Student Government Administrative Assistant
Associated Students, San Jose State University
02.2018 - 12.2019
Seasonal Student Assistant
San Jose State University- Personnel Department
02.2018 - 05.2018
Staff
Boys and Girls Club of Oxnard and Port Hueneme
03.2017 - 09.2017
Intern
Port of Hueneme
01.2016 - 07.2016
International Business Administration-Hospitality -
San Jose State University
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