Alondra Ramirez
Victorville,CA
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
7
7
years of professional experience
Work History
PSA Scheduler
heritage victor valley medical group
Victorville, CA
05.2023 - Current
- Organized daily appointments with clients using scheduling software.
- Assisted with scheduling appointments for patients.
- Organized scheduling of appointments throughout the day.
- Managed multiple calendars and scheduling of appointments.
- Assisted with scheduling of medical appointments.
- Assisted in scheduling and coordinating patient appointments.
Member Service Representative
heritage victor valley medical group
Victorville, CA
08.2022 - Current
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Greeted customers in a friendly and professional manner.
- Responded promptly to emails from members seeking assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Preschool Teacher
Child Care Careers Services Preschool
Victorville
10.2021 - 06.2022
- Encouraged critical thinking skills through problem solving activities.
- Assisted in providing a safe and secure environment for children.
- Utilized technology such as computers and tablets in the classroom setting.
- Provided individual attention to each student as needed during class time.
- Led story time sessions designed to promote literacy skills among young learners.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Cashier Team Lead
Get Air Trampoline Park
Victorville
01.2018 - 06.2021
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
Education
Associate of Science - Child Development
Victor Valley College
Victorville, CA06-2021
Skills
- Document Management
- Attention to Detail
- Patient Scheduling
- Insurance Verification
- Schedule Management
- Computer Skills
- Call Management
- Telephone Etiquette
Languages
Spanish
Professional
Timeline
PSA Scheduler
heritage victor valley medical group
05.2023 - Current
Member Service Representative
heritage victor valley medical group
08.2022 - Current
Preschool Teacher
Child Care Careers Services Preschool
10.2021 - 06.2022
Cashier Team Lead
Get Air Trampoline Park
01.2018 - 06.2021
Associate of Science - Child Development
Victor Valley College
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