Alondra Ramirez
Victorville,CA
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
7
7
years of professional experience
Work History
PSA Scheduler
heritage victor valley medical group
Victorville, CA
05.2023 - Current
- Organized daily appointments with clients using scheduling software.
- Assisted with scheduling appointments for patients.
- Organized scheduling of appointments throughout the day.
- Managed multiple calendars and scheduling of appointments.
- Assisted with scheduling of medical appointments.
- Assisted in scheduling and coordinating patient appointments.
Member Service Representative
heritage victor valley medical group
Victorville, CA
08.2022 - Current
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Greeted customers in a friendly and professional manner.
- Responded promptly to emails from members seeking assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Preschool Teacher
Child Care Careers Services Preschool
Victorville
10.2021 - 06.2022
- Encouraged critical thinking skills through problem solving activities.
- Assisted in providing a safe and secure environment for children.
- Utilized technology such as computers and tablets in the classroom setting.
- Provided individual attention to each student as needed during class time.
- Led story time sessions designed to promote literacy skills among young learners.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Cashier Team Lead
Get Air Trampoline Park
Victorville
01.2018 - 06.2021
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
Education
Associate of Science - Child Development
Victor Valley College
Victorville, CA06-2021
Skills
- Document Management
- Attention to Detail
- Patient Scheduling
- Insurance Verification
- Schedule Management
- Computer Skills
- Call Management
- Telephone Etiquette
Languages
Spanish
Professional
Timeline
PSA Scheduler
heritage victor valley medical group
05.2023 - Current
Member Service Representative
heritage victor valley medical group
08.2022 - Current
Preschool Teacher
Child Care Careers Services Preschool
10.2021 - 06.2022
Cashier Team Lead
Get Air Trampoline Park
01.2018 - 06.2021
Associate of Science - Child Development
Victor Valley College
Similar Profiles
Toni BrisonToni Brison
Medical Assistant / Phlebotomist at Heritage Victor Valley Medical GroupMedical Assistant / Phlebotomist at Heritage Victor Valley Medical Group
Darwin KiamcoDarwin Kiamco
Registered Nurse, Operating Room at Victor Valley Global Medical CenterRegistered Nurse, Operating Room at Victor Valley Global Medical Center
Bianca ReveterianoBianca Reveteriano
Registered Nurse, Medical-Surgical Unit at Victor Valley Global Medical CenterRegistered Nurse, Medical-Surgical Unit at Victor Valley Global Medical Center