Alondra I Ramirez
Corsicana
Summary
Client relations professional with extensive experience in fostering long-term relationships and resolving client concerns efficiently. Driven by focus on collaborative team efforts and achieving measurable results. Known for adaptability, reliability, and effective communication skills.
Overview
4
4
years of professional experience
Work History
Client Retention Specialist
Goecm
06.2024 - 01.2025
- Developed targeted strategies for promoting products and services based on client needs, driving increased sales revenue.
- Actively participated in company-sponsored training sessions, staying current on new products, services, and emerging technologies that could benefit our clients.
- Addressed complex problems faced by clients, developing creative solutions that exceeded expectations and fostered long-term partnerships.
- Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
- Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
Shipping and Receiving Associate
Goecm
07.2023 - 04.2024
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
Front Desk Receptionist
Goecm
12.2020 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Texans Can Academy
Fort Worth, TX06-2018
Skills
- Sales experience
- Negotiation techniques
- Upselling strategies
- Customer retention strategies
- Excellent communication skills
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Retention Specialist
Goecm
06.2024 - 01.2025
Shipping and Receiving Associate
Goecm
07.2023 - 04.2024
Front Desk Receptionist
Goecm
12.2020 - 07.2023
High School Diploma -
Texans Can Academy
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