Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alondra Rangel

Summary

Dedicated healthcare professional with over 15 years of comprehensive experience across clinical and administrative roles. Proven ability to deliver compassionate, patient-centered care while also excelling in behind-the-scenes operations that support efficient, high-quality healthcare delivery. Authorized to work in the US for any employer

Overview

17
17
years of professional experience
1
1
Certification

Work History

Practice Manager of Operations

Harrisonburg SmileMakers
12.2024 - Current
  • Manage daily operations of a busy medical practice, overseeing a team of 15 staff members
  • Maintain compliance with all regulatory requirements, including HIPAA and OSHA standards
  • Led performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
  • Conduct regular meetings with staff members to communicate updates on practice policies, procedures, and goals
  • Analyzed aging reports to identify delinquent accounts and implemented strategies for debt recovery

Business Assistant

Harrisonburg SmileMakers
11.2023 - Current
  • Managed front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilized Dentrix for patient scheduling and records
  • Reviewed treatment plan fees and payment options with patients
  • Filed patient insurance claims and followed up on outstanding claims, verification of benefits and explanation of coverage
  • Reviewed and processed medical claims for accuracy, completeness, and adherence to insurance policies and guidelines

Medical Billing Specialist

Harrisonburg Foot and Ankle Clinic
03.2018 - 11.2023
  • Preparing and submitting billing data and medical claims to insurance companies.
  • Checking each insurance payment for accuracy and compliance with contract discount.
  • Answering all patient or insurance telephone inquiries pertaining to assigned accounts.
  • Obtaining referrals and pre-authorizations as required for procedures.
  • Reviewed medical documentation and coding to identify any discrepancies or errors that could impact reimbursement

Regional Operations Manager

Libre by Nexus
10.2014 - 01.2018
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Enhanced customer satisfaction through effective communication and problem-solving strategies.
  • Developed processes to save on costs and prevent losses.

Certified Nursing Assistant

Avante Nursing Home
01.2013 - 10.2014
  • Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
  • Monitored vital signs and reported any changes or abnormalities to the nursing staff
  • Maintained accurate documentation of patient care activities and observations
  • Participated in regular team meetings to discuss patient progress, concerns, and updates

Certified Nursing Assistant

Harrisonburg Health and Rehabilitation Center
02.2009 - 01.2013
  • Assisted in transferring patients from beds to wheelchairs or other mobility devices
  • Performed basic housekeeping tasks in patient rooms, ensuring cleanliness and organization
  • Aided in turning bedridden patients regularly to prevent pressure ulcers
  • Demonstrated empathy towards residents with dementia or cognitive impairments through compassionate communication techniques

Education

Certification - Medical Billing & Coding

Blue Ridge Community College
05.2024

Certification - Medical Administrative Assistant

Lord Fairfax Community College
07.2023

Certificate - Nursing

Massanutten Technical Center
Harrisonburg, VA
06.2009

High school - General Studies

Spotswood High School
Penn Laird, VA
06.2008

Skills

  • Medical Coding
  • Medical office experience
  • Medical terminology
  • Medical records
  • ICD-10
  • Medical billing
  • Insurance Verification
  • Microsoft Excel
  • Dentrix
  • HIPAA
  • Conflict management
  • Medical Scheduling
  • EMR systems
  • Practice Management
  • Communication skills
  • Medical Records
  • Call center
  • Computer skills
  • Microsoft Office
  • Medical collection
  • Accounts receivable
  • Anatomy knowledge
  • EHR systems
  • Writing skills
  • Customer Service
  • Accounting
  • Dental office experience
  • Clerical Experience
  • Workflow optimization
  • Staff development
  • Business analysis
  • Operational efficiency

Certification

  • Certified revenue cycle representative August 2025 to August 2027
  • Certified Professional Coder July 2023 to July 2027


Languages

Spanish - Fluent
English - Fluent

Timeline

Practice Manager of Operations

Harrisonburg SmileMakers
12.2024 - Current

Business Assistant

Harrisonburg SmileMakers
11.2023 - Current

Medical Billing Specialist

Harrisonburg Foot and Ankle Clinic
03.2018 - 11.2023

Regional Operations Manager

Libre by Nexus
10.2014 - 01.2018

Certified Nursing Assistant

Avante Nursing Home
01.2013 - 10.2014

Certified Nursing Assistant

Harrisonburg Health and Rehabilitation Center
02.2009 - 01.2013

Certification - Medical Administrative Assistant

Lord Fairfax Community College

Certificate - Nursing

Massanutten Technical Center

High school - General Studies

Spotswood High School

Certification - Medical Billing & Coding

Blue Ridge Community College

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Alondra Rangel