Alondra Robles
Newport News,VA
Summary
Proven leader in warehouse management, adept at boosting efficiency and employee morale at Designer Shoe Warehouse, DSW. Skilled in inventory management and bilingual communication, I excel in optimizing warehouse operations and fostering a team-oriented environment. Achieved significant improvements in order fulfillment accuracy, demonstrating a strong commitment to customer satisfaction and safety standards. Good team leader and exceptional at working with a team side by side. Driven and highly committed.
Overview
4
4
years of professional experience
Work History
Warehouse Manager
Designer Shoe Warehouse, DSW
Newport News, VA
05.2024 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted research to address shipping errors and packaging mistakes.
- Entrusted with handling large amounts of money and being a key holder
- Made quick but thought out decision daily involving customer service
- Restocked and organized merchandise to optimize sales
- Assisted customer with returns, refunds, and resolving transaction issues resulting in a positive interaction
- Counted money at the beginning and end of every shift to ensure everything was kept balanced
- Managed inventory levels efficiently to ensure customer satisfaction with product quantity
- Participated in helping boost sales by advertising all promotions and utilizing all discounts available
Medical Biller
First Choice Neurology
Hialeah, FL
02.2022 - 08.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Organized filing system for patient records, expediting access to essential documents when needed.
- Conducted regular audits of billing records to ensure accuracy and completeness, enhancing overall financial performance for the practice.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Led project to digitize paper billing records, improving data retrieval times and reducing physical storage needs.
- Improved patient satisfaction by providing clear explanations of billing procedures and addressing billing inquiries promptly.
- Optimized reimbursement process with insurance companies by establishing effective communication channels.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
Cashier, BOH, FOH
Teriyaki Madness
Miami, FL
01.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Reduced processing errors by meticulously following transaction procedures.
Education
GED -
Palm Glades Academy
Miami, FLSkills
Shipping and receiving
Warehouse Operations
Inventory and Stocking
Inventory Management
Loading and unloading
Problem-Solving
Order picking and processing
Employee Safety
Staff Supervision
Mentoring and training
Order Fulfillment
Warehouse layout optimization
Customer care
Workforce Management
Team Building and Leadership
Unpacking merchandise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Designer Shoe Warehouse, DSW
05.2024 - Current
Medical Biller
First Choice Neurology
02.2022 - 08.2022
Cashier, BOH, FOH
Teriyaki Madness
01.2021 - 02.2022
GED -
Palm Glades Academy