Alondra Rocha
Aurora,CO
Summary
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Overview
9
9
years of professional experience
Work History
PATIENT ACCESS SPECIALIST
DENVER HEALTH, DENVER, CO
04.2021 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations using Epic database.
- Coordinated communication between patients and healthcare providers, enhancing overall patient satisfaction.
- Trained new staff on patient access protocols, fostering a culture of accuracy and efficiency within the team.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Responsible for finding the identity of patients who arrive without names. For example, searching belongings for wallets, talking to EMS personal, or waiting for Police personnel to run fingerprints
- Accomplished multiple tasks within established timeframes.
- Serves as the primary point of contact for incoming calls, directing callers to the appropriate departments or personnel with accuracy and professionalism.
- Coordinates lunch schedules and ensures all staff are properly assigned and stationed according to operational needs
SCREENER
DENVER HEALTH, DENVER, CO
08.2020 - 04.2021
- Ensure that all daily operations of screenings are carried out in an efficient, safe, systematic and reproducible manner
- Directing employees, patients, and visitors efficiently for steady movement after taking their temperature
- Communicating with other screening staff to promptly call attention to potential or active safety problems
- Maintaining and controlling patient flow in the front entry
- Responding to emergent and urgent situations
- Conducted patient screenings to ensure compliance with health protocols and safety standards.
- Educated patients on screening procedures, enhancing understanding and cooperation during assessments.
- Complied with all federal, state, and local regulations as well as company rules.
BANQUET SERVER
EMBASSY SUITES, DENVER, CO
09.2018 - 03.2020
- Monitoring dining room to ensure optimal guest experience
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Consistently adhering to quality expectations and standards
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and seamless operations.
- Set up and dismantled banquet spaces efficiently, adhering to venue standards and timelines.
- Addressed guest inquiries and concerns promptly, maintaining professionalism and positive atmosphere.
- Assisted in planning event layouts based on client specifications, optimizing space utilization for maximum impact.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Shift Lead
Smashburger IP Holder LLC, Denver, CO
06.2016 - 07.2019
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Interacting with customers by providing excellent customer service with a positive attitude
- Coordinated daily shift changes to facilitate tasks and handle special needs or request
- Supervised daily operations, ensuring adherence to health and safety standards.
- Trained and mentored staff in food preparation and customer service techniques.
- Collaborated with management on promotional strategies to increase sales revenue.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Metro State University
05.2018
Diploma - undefined
Manual High School
Denver, CO05.2015
Skills
- Exceptional communication skills, both oral and written
- Bilingual Spanish
- Conflict resolution
- Microsoft Office/Mac, Outlook, Excel
- Flexible/reliable
- Professionalism and ethics
- Team Player
- Excellent Social Skills
Timeline
PATIENT ACCESS SPECIALIST
DENVER HEALTH, DENVER, CO
04.2021 - Current
SCREENER
DENVER HEALTH, DENVER, CO
08.2020 - 04.2021
BANQUET SERVER
EMBASSY SUITES, DENVER, CO
09.2018 - 03.2020
Shift Lead
Smashburger IP Holder LLC, Denver, CO
06.2016 - 07.2019
Diploma - undefined
Manual High School
Metro State University
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