Alondra Rodriguez
Chatsworth,CA
Summary
Driven and dynamic professional with a proven track record at Hollister, adept in exceeding sales targets and enhancing store operations. Elevated customer experience through meticulous merchandise display and effective team leadership, mastering both drawer counting (hard skill) and team building (soft skill). Successfully promoted to Key Holder within 7 months, showcasing exceptional ability in task delegation and operational excellence.
Overview
3
3
years of professional experience
Work History
Key Holder
Hollister
Northridge
04.2021 - 09.2024
- As brand representative, my responsibilities include:
- - upselling to customers in order to regularly exceed sales targets
- - displayed and maintained merchandise in the store to create a visually appealing sales floor that encouraged customers to purchase merchandise and accessories or fragrances into their purchase
- - In addition to sales floor Knowledge, I aided in the maintenance of the sales floor and completion of shipment in order to ensure both the stock room and sales floor were fully stocked
- - Working with such a large brand and busy location has enabled me to multitask and truly understand sales floor assistance
- Working at a high volume store like Hollister northridge allowed me to work well under pressure
- I enjoy working in location with a high foot traffic that ensures I will stay busy
- I was later promoted to Brand lead in April 2023
- In that role my responsibilities included training associates and perfecting my skills when it came to operational and experiential excellence
- I always aim to stay curious and grow in role
- 7 months after being promoted as lead I was promoted to keyholder in November
- As manager I focus more on the business metrics
- This included calculating hours for the day/week
- I am in charge of the stockroom organization and teaching associates everything they need to know about our Asset protection
- I aim to be a great leader for both my management team and my associates
- This role requires me to be assertive and have good instincts in order to prioritize more important tasks over others in order to drive business
- Monitored employee performance to ensure adherence to company policies and procedures.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
La Fashion Trend
Northridge
01.2022 - 05.2022
- I assisted in Visuals making sure the sales floor was visually appealing
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
Education
MBA - Business Marketing
California State University Northridge
05-2026
Associates Degree - Business Administration, Social and behavioral Sciences, Science, Technology, Engineering, and Mathematics, Economics
La Pierce College
Winnetka12.2023
high school Degree -
Birmingham Community Charter HIgh
Van Nuys06.2021
Skills
- Drawer counting
- Opening and closing coordination
- Front end operations
- Daily reporting
- Sales quotas
- Store maintenance
- Task delegation
- Team building
- Marketing initiatives
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
La Fashion Trend
01.2022 - 05.2022
Key Holder
Hollister
04.2021 - 09.2024
MBA - Business Marketing
California State University Northridge
Associates Degree - Business Administration, Social and behavioral Sciences, Science, Technology, Engineering, and Mathematics, Economics
La Pierce College
high school Degree -
Birmingham Community Charter HIgh