Overview
Work History
Education
Skills
Languages
Awards
References
Timeline
Generic

Alondra Salcedo

Santa Ana,CA

Overview

7
7
years of professional experience

Work History

Overpayment Refund Specialist

Restorix Health, Inc. Gordian Medical, Inc.
Orange, CA
03.2021 - Current
  • Investigated and resolved all overpayments categories
  • Reviewed explanation of benefits (EOBs) and credit balances
  • Analyzed payment history to determine the validity of refunds/recoupments
  • Issued refund checks to Medicare, Medi-Caid, and commerical payers
  • Documented and monitored refund requests received via mail, e-mail and fax
  • Worked closely with Accounts Payable, Cash Applications, Appeals and RCM Management Team
  • Created weekly and monthly detailed reports of outstanding overpayment balances for management
  • Requested refund checks with Accounting Department
  • Created refund packages and prepared for mail
  • Processed appeals for invoices that disagreed with insurance payment decisions

Cashier, Waitress, Cook

Pizza Hut
Santa Ana, CA
12.2019 - 01.2021
  • Trained new employees, resolved customers complaints, issued discounts and coupons approval from management, coached phone, placed orders, maintained clean and orderly checkout areas.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Volunteer

Recycling
Santa Ana, CA
09.2017 - 12.2019
  • Data entry, answered calls, filling, maintained cash drawers, operated a checkout lane, and helped with any questions and concerns.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.

Education

Attained Highschool Diploma -

Saddleback High School
01.2019

Skills

  • Overpayments and Reimbursements
  • Bilingual Customer Service ( English and Spanish)
  • Proficient in Microsoft Word, Excel, Typing 35 WPM/Data Entry
  • Represents the organization in a positive and professional manner
  • Maintains patient confidentiality at all time
  • Reports to work on time and as scheduled, completes work within designated times
  • Adapts to changes in job demands, work priorities, and organizational structure without adverse effects on one's job performance
  • Develops alternative solutions and uses recourses creatively in addressing existing or anticipated work challenges/issues

Languages

Bilingual (English/Spanish)

Awards

  • Avid Accomplishment award
  • Achieved employee of the year in Carl’s Jr.

References

References available upon request.

Timeline

Overpayment Refund Specialist

Restorix Health, Inc. Gordian Medical, Inc.
03.2021 - Current

Cashier, Waitress, Cook

Pizza Hut
12.2019 - 01.2021

Volunteer

Recycling
09.2017 - 12.2019

Attained Highschool Diploma -

Saddleback High School

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Alondra Salcedo