Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alondra Sanchez

Birmingham

Summary

Dynamic healthcare professional with extensive experience at Touchpoint Support Services, excelling in patient transport and team leadership. Proven ability to enhance patient comfort and safety while maintaining meticulous records. Skilled in effective communication and training, fostering a collaborative environment that optimizes operations and elevates service quality.

Overview

3
3
years of professional experience

Work History

Info Desk/Lead Patient Transport

Touchpoint Support Services
Birmingham
09.2024 - Current
  • Greeted every guest upon arrival in lobby to ensure friendly atmosphere.
  • Answered phone calls and directed individuals to appropriate locations, providing information on hospital services.
  • Supervised patient transport team, ensuring safe and timely patient movement throughout facility.
  • Facilitated communication among nurses, technicians, and management for optimal operations.
  • Provided training to new hires and ongoing support to enhance staff skills.
  • Maintained accurate records of patient transports and incident reports.
  • Managed misconduct incidents promptly to prevent escalation.
  • Assisted with equipment maintenance and dispatched transporters as needed.

Lead Patient Transport

Touchpoint Support Services
Birmingham
10.2023 - 09.2024
  • Transported patients safely to test sites and rooms, utilizing appropriate equipment.
  • Secured IVs, drainage tubes, and oxygen to ensure patient stability during transport.
  • Communicated effectively with nursing staff, clinicians, technicians, and dispatch personnel.
  • Ensured patient comfort by providing blankets and maintaining modesty during interactions.
  • Adhered to facility confidentiality standards and patient rights as per HIPAA guidelines.
  • Performed additional duties as assigned to support team operations.
  • Trained newly-hired employees.

Patient Transport

Touchpoint Support Services
Birmingham
06.2023 - 10.2023
  • Transported patients safely to and from test sites and rooms using appropriate equipment.
  • Secured IVs, drainage tubes, and oxygen during patient transport operations.
  • Ensured timely and accurate patient transfers while adhering to safety protocols.
  • Communicated effectively with nursing staff, clinicians, technicians, and reception personnel.
  • Provided comfort to patients by offering blankets and ensuring modesty during transport.
  • Engaged in appropriate conversations with patients to enhance their experience.
  • Adhered to HIPAA policies, ensuring confidentiality and upholding patients' rights.

Hostess

Ruby Sunshine
Homewood
05.2022 - 06.2023
  • Greeted guests upon arrival and seated them promptly to enhance experience.
  • Managed reservations and organized seating arrangements to optimize flow.
  • Communicated guest needs to servers, ensuring timely service and satisfaction.
  • Maintained cleanliness and organization in dining area for superior ambiance.
  • Trained new host staff on procedures and customer service protocols.
  • Answered phone inquiries to schedule, confirm reservations, and manage takeout orders.
  • Managed waiting list efficiently, seating all parties in a timely manner.
  • Assisted servers in clearing tables during peak hours to maintain service quality.

Education

Associate of Science - Biology

Lawson State Community College
Birmingham, AL
12-2025

High School Diploma -

Minor High School
Adamsville, AL
05-2019

Skills

  • Patient transport
  • Effective communication
  • Team leadership
  • Customer service
  • Record keeping
  • Equipment maintenance
  • Language proficiency

Languages

Spanish
Native/ Bilingual

Timeline

Info Desk/Lead Patient Transport

Touchpoint Support Services
09.2024 - Current

Lead Patient Transport

Touchpoint Support Services
10.2023 - 09.2024

Patient Transport

Touchpoint Support Services
06.2023 - 10.2023

Hostess

Ruby Sunshine
05.2022 - 06.2023

Associate of Science - Biology

Lawson State Community College

High School Diploma -

Minor High School
Alondra Sanchez
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