Alondra Sanchez-Torres
Summary
Motivated professional with extensive experience in customer service, banking, and administrative tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Southeaster Renal Dialysis Center
10.2024 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained inventory of office supplies and placed orders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Member Service Advocate
GreenState Credit Union
02.2024 - 06.2024
- Works with clients to identify financial goals and to find ways of reaching those goals.
- Submits applications to credit analysts for verification and recommendation.
- Analyzed potential loan markets and developed referral networks to locate prospects for loans.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Loan Officer
AIM Credit Union
05.2021 - 02.2024
- Works with clients to identify financial goals and to find ways of reaching those goals.
- Submits applications to credit analysts for verification and recommendation.
- Analyzed potential loan markets and developed referral networks to locate prospects for loans.
- Stays abreast of new types of loans, financial services, and products to better meet customers' needs.
- Ensured that were complete and accurate according to policy.
- Maintained and reviewed account records, updating and recategorizing them according to status changes.
- Responsible for gathering correct information to send wires and setting up ACH's for payments
Lead Member Service Representative
Community 1st Credit Union
01.2015 - 03.2021
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Determined charges for services requested and arranged for billing.
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Learned all internal systems and related service role duties to provide skilled team backup in handling member's demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Help exceed loan and membership goals
Education
Bachelor of Science (B.S.) - Business Administration with concentration in Human Resources
IOWA WESLEYAN UNIVERSITY
Mount Pleasant, IA12.2022
Associate in Science (A.S.) - Business Administration
SOUTHEASTERN COMMUNITY COLLEGE
Burlington, IA12.2014
Associate in Arts (A.A.) - Business Administration
SOUTHEASTER COMMUNITY COLLEGE
Burlington, IA12.2013
Skills
- Application Reviews
- Bank Security Issues
- Financial Transactions Expertise
- Customer Relations
- Complaint Handling
- Creditworthiness Determination
- Credit History Review
- Database entry
Certification
- Notary for the State of Iowa
- Financial Education Coach Certificate
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Southeaster Renal Dialysis Center
10.2024 - 07.2025
Member Service Advocate
GreenState Credit Union
02.2024 - 06.2024
Loan Officer
AIM Credit Union
05.2021 - 02.2024
Lead Member Service Representative
Community 1st Credit Union
01.2015 - 03.2021
Associate in Science (A.S.) - Business Administration
SOUTHEASTERN COMMUNITY COLLEGE
Associate in Arts (A.A.) - Business Administration
SOUTHEASTER COMMUNITY COLLEGE
Bachelor of Science (B.S.) - Business Administration with concentration in Human Resources
IOWA WESLEYAN UNIVERSITY