Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alondra Sanchez-Torres

Summary

Motivated professional with extensive experience in customer service, banking, and administrative tasks.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Southeaster Renal Dialysis Center
10.2024 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Maintained inventory of office supplies and placed orders.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.

Member Service Advocate

GreenState Credit Union
02.2024 - 06.2024
  • Works with clients to identify financial goals and to find ways of reaching those goals.
  • Submits applications to credit analysts for verification and recommendation.
  • Analyzed potential loan markets and developed referral networks to locate prospects for loans.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Loan Officer

AIM Credit Union
05.2021 - 02.2024
  • Works with clients to identify financial goals and to find ways of reaching those goals.
  • Submits applications to credit analysts for verification and recommendation.
  • Analyzed potential loan markets and developed referral networks to locate prospects for loans.
  • Stays abreast of new types of loans, financial services, and products to better meet customers' needs.
  • Ensured that were complete and accurate according to policy.
  • Maintained and reviewed account records, updating and recategorizing them according to status changes.
  • Responsible for gathering correct information to send wires and setting up ACH's for payments

Lead Member Service Representative

Community 1st Credit Union
01.2015 - 03.2021
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Determined charges for services requested and arranged for billing.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling member's demands.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Help exceed loan and membership goals

Education

Bachelor of Science (B.S.) - Business Administration with concentration in Human Resources

IOWA WESLEYAN UNIVERSITY
Mount Pleasant, IA
12.2022

Associate in Science (A.S.) - Business Administration

SOUTHEASTERN COMMUNITY COLLEGE
Burlington, IA
12.2014

Associate in Arts (A.A.) - Business Administration

SOUTHEASTER COMMUNITY COLLEGE
Burlington, IA
12.2013

Skills

  • Application Reviews
  • Bank Security Issues
  • Financial Transactions Expertise
  • Customer Relations
  • Complaint Handling
  • Creditworthiness Determination
  • Credit History Review
  • Database entry

Certification

  • Notary for the State of Iowa
  • Financial Education Coach Certificate

Languages

Spanish
Full Professional

Timeline

Administrative Assistant

Southeaster Renal Dialysis Center
10.2024 - 07.2025

Member Service Advocate

GreenState Credit Union
02.2024 - 06.2024

Loan Officer

AIM Credit Union
05.2021 - 02.2024

Lead Member Service Representative

Community 1st Credit Union
01.2015 - 03.2021

Associate in Science (A.S.) - Business Administration

SOUTHEASTERN COMMUNITY COLLEGE

Associate in Arts (A.A.) - Business Administration

SOUTHEASTER COMMUNITY COLLEGE

Bachelor of Science (B.S.) - Business Administration with concentration in Human Resources

IOWA WESLEYAN UNIVERSITY

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