ALONDRA SERRANO
Lodi,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Alarm Installer
ASG Security
Stockton, CA
10.2024 - Current
- Installed, tested and serviced alarm systems to determine correction functionality.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Repaired damaged or malfunctioning security equipment when necessary.
- Input information from customer calls and onsite service visits into company's system.
Field Technician
Fast Action Pest control
Elk Grove, CA
05.2022 - 10.2024
- Diagnosed errors or home for problems to determine proper solutions
- Utilized tools to analyze system performance issues and identify root cause of problems
- Participated in team meetings providing feedback on current projects and tasks
- Maintained records detailing service calls and resolutions for future inquiries
- Maintained repair logs to document preventive and corrective maintenance
- Maintained professional and courteous demeanor while interacting with customers
- Analyzed complex technical problems and identified effective solutions independently
Cashier
Womar inc
Galt, CA
12.2018 - 05.2022
- Worked with coworkers to complete tasks
- Operated the cash register efficiently and accurately
- Demonstrated ability to multi-task effectively by taking orders from customers while preparing drinks or food items simultaneously
- Organized work area for cleanliness, safety and efficiency
- Utilized knowledge of menu options to answer customer inquiries promptly
- Consistently maintained a professional attitude towards customers and coworkers even during busy times
- Carried food supplies, equipment, and utensils to and from storage and work areas
Education
High School Diploma -
Galt high school
Galt, CA06.2019
Skills
- Professional communication
- Attention to detail
- Data collection
- Analytical thinking
- Adaptability
- High-energy attitude
- Scheduling
- Customer relations
- Time management
- Sales expertise
- Adaptability and flexibility
- Problem-solving
- Service support
- Customer service
- Complaint resolution
Languages
Spanish, Bilingual
Languages
Spanish
Native/ Bilingual
Timeline
Alarm Installer
ASG Security
10.2024 - Current
Field Technician
Fast Action Pest control
05.2022 - 10.2024
Cashier
Womar inc
12.2018 - 05.2022
High School Diploma -
Galt high school