Alondra Sifuentes
San Antonio
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in problem-solving and teamwork. Recognized for implementing process improvements that enhanced operational efficiency. Dependable and detail-oriented, adept at multitasking in fast-paced environments while maintaining a friendly demeanor and ensuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Self Employed
Alondra Sifuentes Tax Services
01.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Alorica
10.2012 - 07.2014
- Addressed customer inquiries across various platforms, boosting satisfaction.
- Assisted team in managing high-volume call flow, ensuring timely responses to client needs.
- Trained on company policies and customer service protocols, fostering team cohesion.
- Implemented process improvements that streamlined operations and reduced average handling time.
- Worked as a representative for First National Bank assisted customers with bank accounts
Customer Service Representative and Sales
West Telemarketing
10.2010 - 02.2012
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call traffic while maintaining quality service standards.
- Assisted customers in applying for new services at Bluecross Blue Shield third party.
- also worked as customer service for a mobile company called Cricket
Shipping and Receiving Assistant Manager
CONCORD SUPPLY
04.2009 - 03.2010
- Coordinated inbound and outbound shipments ensuring accurate documentation and compliance with safety regulations.
- Operated pallet jacks for efficient loading and unloading of materials.
- Maintained inventory accuracy through regular cycle counts and reconciliations.
- Streamlined shipping processes, reducing processing time by implementing best practices in order fulfillment.
- email orders and quote prices for delivery and speak with clients about estimated time arrivals
Education
High School Diploma -
Highlands High School
San Antonio, TX06.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Computer skills
- Critical thinking
- Calm under pressure
- Active listening
Languages
Spanish
Full Professional
Timeline
Self Employed
Alondra Sifuentes Tax Services
01.2016 - Current
Customer Service Representative
Alorica
10.2012 - 07.2014
Customer Service Representative and Sales
West Telemarketing
10.2010 - 02.2012
Shipping and Receiving Assistant Manager
CONCORD SUPPLY
04.2009 - 03.2010
High School Diploma -
Highlands High School