Alondra Tellez
Chicago,IL
Summary
Dynamic and dedicated waitress with a proven track record, and excelling in high-pressure environments. Expert in customer service and cash handling, consistently delivering exceptional dining experiences. Recognized for strong multitasking abilities and maintaining cleanliness, ensuring efficient operations and guest satisfaction. Committed to fostering positive guest relations and enhancing team collaboration
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Waitress/Coffee Barista
Eggsperience
Chicago, Illinois
06.2021 - Current
- Providing food and drinks to 60-80 customers in a fast paced environment and support $1200k in daily revenue
- Opening shifts in which I prepare for breakfast at 7 am sharp.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and beverage orders like lattes, cappuccinos and smoothies while serving tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Waitress
The Merion
Evanston, IL
06.2017 - 08.2021
- During COVID-19 maintained a very clean space for coworkers and people who lived there.
- Made sure to call each room of 100 people to make sure food was delivered to them.
- Had opening/close shifts where i would work with my coworkers together to clean and prepare for breakfast, lunch and dinner.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Science - Surgical Tech
City Colleges of Chicago
Chicago, IL 06.2027 - Current
High School Diploma -
Theodore Roosevelt High School
Chicago, United States 06.2012 - 06.2016
Skills
Customer service
Barista
Dining area maintenance
Table setting
Guest relations management
Cleanliness
Strong multitasking
Order taking
Handling complaints
Greeting guests
Payment processing
Team collaboration
Timeline
Associate of Science - Surgical Tech
City Colleges of Chicago
06.2027 - Current
Waitress/Coffee Barista
Eggsperience
06.2021 - Current
Waitress
The Merion
06.2017 - 08.2021
High School Diploma -
Theodore Roosevelt High School
06.2012 - 06.2016
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